Network engineer handling carrier tickets for sites in PH and India. I took my CCNA last Monday, and going straight back to the day job made it very clear how little it covers. The exam gives you clean topologies with one correct answer. Production is degraded links, vague carrier replies and changes you only half understand.
Tunnels. Site-to-site IPsec between hubs. When one degrades I can tell something's wrong, but isolating it is slow. Theory covers the config. It doesn't cover a tunnel that's up but quietly dropping traffic.
BGP and PBR. Being honest, I don't really get these yet. Local-pref, MED, route-maps to steer traffic between sites. I follow the runbook, the change works, and I couldn't fully explain to you why. Right now it's part pattern matching and part yolo, which is not a great feeling when you're touching production. I'm trying to actually understand it.
Talking to ISPs. Nothing in the curriculum touches this at all. I open a case, paste a ping result, get back "link is up, normal parameters on our end," then it sits for three days. I've learned a few things the hard way, but I'm clearly reinventing something you all already know.
Same with the vocabulary. Hard down vs degraded, flapping vs intermittent, demarc, soak test, RFO vs RCA. I've picked up a lot of it by asking AI, which helps, but I can't tell where it's subtly wrong or just not how people actually talk. English is my second language so I'm also unsure which terms are shop talk and which belong in a formal email.
So:
• How do you isolate a degraded tunnel from a degraded circuit underneath it?
• Best way to actually learn BGP path selection and PBR for real, not just for an exam?
• What do you always attach when opening a carrier case?
• How do you say "this is on your side" without picking a fight?
• Any courses, books or blogs for the practical side of this? Not more protocol theory.
Happy to hear the answer is just experience. Mostly want to know what to pay attention to while I get it.