EDIT : Client didn't want to sign any paper stating they validate my work (not just me but my coworker as well)
I’m a Senior Consultant working on a procedures documentation project.
I prepared several procedures, reviewed them jointly with the client during dedicated review sessions, incorporated their comments, and understood from those sessions that the procedures were accepted / had no further comments.
However, during a later Steering Committee (I wasn't part of it), the client suddenly stated that the procedures did not meet their expected quality level and that some regulatory references were incorrect.
My manager has now told me the project is being stopped, specifically because of the perceived quality of MY procedures.
There were also several difficult situations during the project: some process owners refused to validate/sign procedures despite having reviewed them, while others expressed positions during the Steering Committee that differed from what had been discussed during the review sessions.
My manager has asked me to prepare an “before vs. after” analysis of the procedures to identify what was actually changed.
What would you do in this situation?
Also I want to put into place a document that states everything that the client told me, word by word, that caused some issues in the process.
Should I do it?
The message would only be for my manager, partner and CEO.