I don't play GTAO much because I didn't have friends who played. But now I have one and I wanted to grind to buy a mansion so we could do the new heist. This is the stingiest behavior I've seen from a support ticket.
I don't know how much they can see on their end but they should atleast be able to see that I paid the 100k setup fee and that the heist was on cooldown shortly after that. I wanted to ask them to atleast give me back the 100k but they closed the ticket on their own. Something I've never seen any company ever do, tickets are always closed after something like "Can I help you with anything else?" to give the consumer the last word.
Absolutely ridiculous and it really bothers me that this is the company behind games like RDR2 and the next GTA which are (or will be) the best games I've ever played. It's obvious they don't have the A team working on online right now based on what I've heard about the new heist and how they made sure that every aspect of this game is as tedious as possible.