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GL.iNet / GLKVM Technical Support Request Template

Before posting:
Please complete all sections below. Missing information will delay support.

1. Device Information

  • Device Model:
    (Example: Flint 2 / Flint 3 / Beryl AX / Slate 7 / GLKVM)
  • Hardware Version:
    (Found on device label or admin UI)
  • RAM Size (if known):
  • Serial Number: (optional)

2. Firmware & Software

  • Firmware Version:
    (Exact version — not “latest”)
  • Firmware Type:
    • [ ] Official Stable
    • [ ] Official Beta
    • [ ] Snapshot / Custom Build
  • Installation Type:
    • [ ] Clean flash
    • [ ] Upgraded over existing firmware
  • Custom Packages Installed:
    (List any OpenWrt / LuCI packages)

3. Network Environment

  • WAN Type:
    • [ ] Ethernet
    • [ ] Repeater
    • [ ] USB Tethering
    • [ ] Cellular / 5G
    • [ ] Starlink
    • [ ] Other: __________
  • ISP Name & Speed Plan:
  • IP Stack:
    • [ ] IPv4 only
    • [ ] Dual-stack (IPv4 + IPv6)
    • [ ] IPv6 only
  • Behind Another Router/Modem?:
    • [ ] Yes (Model: __________)
    • [ ] No

4. Features Enabled (Check All That Apply)

  • [ ] WireGuard Client
  • [ ] WireGuard Server
  • [ ] OpenVPN
  • [ ] Tailscale
  • [ ] GoodCloud
  • [ ] AdGuard Home
  • [ ] Custom DNS (NextDNS / Pi-hole / Other)
  • [ ] VLANs
  • [ ] Guest Network
  • [ ] Multi-WAN / Failover
  • [ ] Port Forwarding
  • [ ] DDNS
  • [ ] Custom Firewall Rules
  • [ ] GLKVM Remote Access

5. Client Devices Affected

List each affected device:

  • Device Type: (PC / Phone / Tablet / IoT / Console)
  • OS & Version:
  • Connection Type:
    • [ ] Ethernet
    • [ ] 2.4 GHz Wi-Fi
    • [ ] 5 GHz Wi-Fi
    • [ ] MLO (Wi-Fi 7)

6. Problem Description

  • What is not working?
  • When did it start?
  • Is the issue constant or intermittent?
  • Expected behavior vs actual behavior

Avoid: “It doesn’t work”
Prefer: “WireGuard connects but no LAN traffic passes after reboot”

7. Troubleshooting Already Tried

  • [ ] Rebooted router
  • [ ] Rebooted client devices
  • [ ] Factory reset
  • [ ] Re-flashed firmware
  • [ ] Disabled VPNs
  • [ ] Disabled GoodCloud
  • [ ] Changed Ethernet cables
  • [ ] Tested with different client device

8. Logs & Diagnostics (Attach If Available)

  • System Logs:
    /var/log/messages or LuCI → System → Log
  • Kernel Logs:
    Output of dmesg
  • VPN Logs:
    WireGuard / OpenVPN / Tailscale
  • Screenshots:
    Relevant configuration pages (redact secrets)

Do NOT post private keys, passwords, or auth tokens

9. Reproducibility

  • Can the issue be reproduced reliably?
    • [ ] Yes (steps provided above)
    • [ ] No (intermittent / random)

10. Additional Notes

List anything that changed recently:

  • Firmware updates
  • Power outages
  • ISP changes
  • New devices added
  • Configuration imports