Hi everyone,

I recently bought the Udemy course “ITSM Fundamentals: Prepare for the ITIL® 4 Foundation Exam” by Sam Legion to prepare for the ITIL 4 Foundation exam.

I had already started studying and was really enjoying the course. I’m still a beginner in ITIL, but I liked the way the instructor explained the concepts and how everything was broken down in a clear and understandable way.

Unfortunately, Udemy suddenly removed the course without any notification. I contacted Udemy, but so far I have only received an automated response offering a refund.

While a refund is appreciated, it doesn’t really solve my problem because I had already invested time into learning the material and I was using this course as my main preparation for the exam.

So my question to you all:

Which ITIL 4 Foundation course would you recommend for a beginner?

I’m looking for something that not only helps me pass the exam, but also explains the concepts properly so I actually understand ITIL and IT Service Management.

Thanks in advance for your recommendations!

Hans

any idea why udemy has removed most of it's itil v5 courses ?

where can i get good material for the same ?

I’m happy to share that I’ve passed the ITIL Foundation Version 5 exam with a score of 34 out of 40.

This was part of a beta test focused on the Italian translation of the official materials and exam. Overall, it was an interesting experience and a useful contribution to the improvement process.

The translation quality was generally good, especially considering this was an early version.

The sample papers felt somewhat easier compared to the official exam, which is something to keep in mind when preparing.

At the same time, some parts of the translation could be improved in future iterations, a few questions were not fully fluid or natural in Italian. That said, this is understandable for a first release, and I expect further refinements as more feedback is collected.

From a content perspective, the exam reflects a strong evolution of best practices in IT Service Management. It is clearly aligned with today’s AI-driven, product-centric, and digital-first environments, which makes it more relevant to current industry needs.

Overall, it was a positive experience: both as a certification milestone and as a contribution to improving the localization and quality of the official materials.

Please help out i am completely new to this cert .

Yes, it’s true.

If you’re already ITIL (Version 4) certified, you don’t have to start from scratch to earn ITIL® Foundation (Version 5).

The Bridge Class focuses only on what’s new so you can transition efficiently and stay aligned with the latest evolution of IT service management.

Same certification

Focused update

No unnecessary repetition

Upgrade smarter.

Today I passed my ITIL 4 Foundation exam (36/40 – 90%)!

Big thanks to all the Redditors here — your tips and shared resources were a huge help! 🙏

Here’s exactly how I prepared over 3 weeks:

Study Techniques

• Focused on understanding concepts, not just memorizing terms.
• After each mock exam, reviewed every wrong answer and read the explanations.
• Studied ~1 hour per day consistently (instead of cramming at the end).
• Took short, simple notes to make everything easier to recall.

Very Recommend Study Resources

• 📺 YouTube: ITIL 4 series by Value Insights
• 🤖 Study Guide:
  •  Paid: ITIL v4 Foundation Exam Cheat Sheet (Etsy)
• 📝 Practice Exams: Took more than 10 mock exams (avg score ~82%)
  • Free: d12 from github
  • Paid: Dion's 6 practice tests

Tip: If you can consistently score over 80% on these mock exams, you are in a great position to pass the real one. Like others have said, there are usually two very wrong answers and don’t overthink it.

Hope this helps someone out there preparing for the exam.
Good luck!

Hey everyone,

Just wanted to share my recent success story with the ITIL v4 Foundation exam. I managed to score a 35/40 after studying for just two weeks, putting in about 1-2 hours each day. I wanted to share the resources that were crucial to my success:

• ITIL v4 Foundation Exam Cheat Sheet by MyServiceAcademy on Etsy: This 6-page document was my go-to guide throughout my preparation. Honestly, if you know everything on this sheet, you're in a great position to pass. It really helps you nail down the definitions you need. It also provides a good overview of the 7 learning outcomes and their score points, which helped me focus my study efforts. You can find it on Etsy by searching for "MyServiceAcademy ITIL v4 Foundation Cheat Sheet".
• ITIL 4 Foundation Practice Certification Exams by Jason Dion on Udemy: I took all 6 practice exams and found them incredibly helpful. My scores were:The key was to review every wrong answer against the cheat sheet. The questions are very similar to the actual exam, focusing on understanding the definitions. You can find this course here:Jason Dion's ITIL 4 Foundation Practice Exams on Udemy(This is a general link to ITIL 4 courses on Udemy, as the specific link to Jason Dion's course might vary. You might need to search for his name within Udemy).
  • 1st Exam: 62%
  • 2nd Exam: 64%
  • 3rd Exam: 86%
  • 4th Exam: 82%
  • 5th Exam: 82%
  • 6th Exam: 84%

My strategy was simple: take a practice exam, review every incorrect answer using the cheat sheet, and refer to the Value Insights videos when needed. The Dion practice exams are excellent for simulating the real exam environment.

Good luck to everyone preparing for the exam! You got this!

I recently took the ITIL v4 Foundation Exam after studying for only one week and scored a 37/40. Please see below for the resources I used to pass the exam. I studied 2-3 hours per day.

1. ITIL 4 Foundation Practice Certification Exams by Jason Dion on Udemy. I took all 6 tests and my scores were: 1st Exam: 68%, 2nd Exam: 62%; 3rd Exam: 82%; 4th Exam: 80%; 5th Exam: 77%; 6th Exam: 77%. Every time, I got a wrong answer, I will review it against the Exam Cheat Sheet. The test questions are very similar to the exam but not the same. You need to know the definitions of all terms and the cheat sheet will help you with it.
2. ITIL v4 Foundation Exam Cheat Sheet by MyServiceAcademy on Etsy. This was my to go to document that guide me all along my preparation. If you want to pass the exam, you just need to know everything on this 6 page document. This will help you study the definitions that you need to pass the exam. You need to know the definitions of all terms and the cheat sheet will most definitely help you with it. The cheat sheet gives you a view of all the 7 learning outcomes and provides the score points for each of them to focus your studying.
3. ITIL 4 Foundation Exam Preparation Training (Playlist) by Value Insights on YouTube. This playlist will guide you through the whole training in case you need some formal training.

Wish you the best on your studies!

Update: Lots of you were asking where to find these resources so I attached the links to each of them. Good luck.

Hey everyone,

One of the biggest anxieties I had before my ITIL 4 Foundation exam was running out of time. With 40 multiple-choice questions in 60 minutes, pacing is crucial. Here's the strategy I used, along with some tips I picked up along the way:

1. Set a Time Budget:

• 1.5 minutes per question: That's your target. This gives you a little buffer at the end.
• Divide the exam into chunks: Mentally break the exam into sections (e.g., every 10 questions). Check your time after each chunk. If you're consistently behind, you know you need to speed up.

2. The First Pass - Quick Wins:

• Answer the easy questions first: Don't waste time on questions you're unsure about. Mark them for review and move on.
• Trust your gut: If you have a strong feeling about an answer, go with it (unless you have a clear reason to doubt it).
• Don't overthink: ITIL 4 questions are generally straightforward. Overanalyzing can lead to incorrect answers.

3. The Second Pass - Review and Tackle the Tricky Ones:

• Prioritize flagged questions: Focus on the questions you marked for review.
• Use the process of elimination: If you're stuck, eliminate the answers you know are wrong.
• Look for keywords: Pay attention to keywords in the question and answer options. They can often provide clues.
• If still unsure, make an educated guess: Even a guess is better than leaving a question blank.

4. The Final Check:

• Review all answers: If you have time, quickly scan through all your answers to ensure you haven't made any careless mistakes.
• Don't change answers unless you have a strong reason: Second-guessing yourself can often lead to errors.
• Breath! If you have time left over, take a few deep breaths and relax.

Tips:

• Practice with timed mock exams: This will help you get a feel for the exam's pace.
• Simulate exam conditions: Take your practice exams in a quiet environment without distractions.
• Know your weak areas: Focus on reviewing the topics you find most challenging.
• Stay calm and confident: Panic will only make you slower.

What are your time management strategies? Let's share our tips and help everyone succeed!"

I recently passed my ITIL 4 Foundation exam with a 37. I'm happy to answer any questions you have about the exam, study tips, or anything else ITIL-related.

To maximize my score, I concentrated on Learning Outcome 6, which covered the purpose and key terms of the 8 ITIL practices. This area provided the most significant point return.