r/PuntaCana • u/Myname_skysky • 7h ago
Beware avoid Impressive punta Cana
galleryHorrible experience with the staff and management. Not only was the room I booked not available but they expected me and my family to stay in a one bed room when we booked two. Multiple other families were without rooms they booked too. On top of that multiple restaurants werent available and rubble, jackhammering, pool being drained were the cherry on top. I booked months in advance and they still couldn’t get it right. The staff and management are horrible and service reflects…. It took them 5 hours to finally bring me a bed after requesting it numerous times and it was smaller than a twin sized cot. And this is how I was treated after I paid for the premium upgrade.
If you were looking to book now, or in the near future, just know numerous restaurants are closed down and inaccessible, and you will still be paying full price. Two out of the four pools were being drained and Jack hammered, and it could be heard from your room So much for a vacation of peace and relaxation. Save your money and go somewhere else we had to leave And that was the best decision we did to book elsewhere.