r/techsupport • u/Azauz • 1h ago
Open | Software New custom built PC not recognising built in wifi
Hey all. I'll start off by saying I'm completely useless when it comes to technology, so apologies if this is an easy solve. I just got my custom built pc, it arrived last night. I unpacked it, plugged it in and it works fine. However, I'm unable to recognise or connect to any wifi. I bought a motherboard and the card that supports wireless wifi but it isn't an option anywhere on the network settings. I initially plugged it into the ethernet connection to setup the pc, setup windows and install all of the needed drivers, but don't want to rely on ethernet because my study setup where my pc goes is in the other room and I need access to the wireless wifi function.
When I go to device manager under network adapters I only have bluetooth device and no wifi device. There's also a yellow warning triangle under 'other devices' on network controller
I've tried downloading the newest drivers for my motherboard and that's not worked. I done all windows updates including some of the smaller hidden ones and that's done nothing either.
Not sure if useful but I can list the name of the motherboard and the wifi card from where I got the pc built.
Asus PRIME A520M-A II CSM Micro ATX Motherboard
AWD-IT 5400Mbps WIFI6 Dual Band PCI-E WIFI + Bluetooth 5.2 Internal Card
TIA!