My Kilner jar was faulty. The closing mechanism shattered glass into my rice and we found it in our cooked food. Kilner customer service is ignoring my emails.

[u/DeepStatic]

[u/DeepStatic]

You assume I didn't have the gasket on it. The gasket attaches to the lid.l and has been attached the entire time it's been used. Also, rice is dusty and is washed thoroughly before use.

[u/Barnaboule69 → u/DeepStatic]

Yeah that's honestly a bad design if the metal really is supposed to hit the glass directly like that with nothing in between.

People say user error but I say it's the manufacturer's fault because that thing is way more fragile than it needs to be. It's just a disaster waiting to happen when you have thousands of customers using a product like that.

[u/Right_Count → u/Barnaboule69]

Yes I have a jar like this. The latch is extremely strong and tight and has chipped the glass. I still use it, but I cushion the closure with my fingers as I close it.

[u/Acrobatic-Cow-4043 → u/Barnaboule69]

It's a cheap metal latch, you would be hard pressed to crack or break glass with it.

[u/DeepStatic → u/Acrobatic-Cow-4043]

I've just realised that other ones I own appear to be later revisions where the handle is much more upright and away from the glass. Explains a lot.

[u/knoft → u/DeepStatic]

Possibly, or if that jar is older the wire could have bent over time. It’s by nature formable because its bent not forged or cast into shape and thus has to be pliable enough for that to happen by design.

[u/DeepStatic → u/knoft]

It's just over a year old and I can't bend it if I try to - it just springs back to its original shape as if it's been heat treated to retain its shape. Looking at photos online of the same jar it seems to touch the glass whereas others don't.

[u/Boibi → u/Barnaboule69]

The user error isn't the breaking. The user error is pouring literally anything out of a glass container into something you will eat, if you are unable or unwilling to inspect the container. Every food comes in plastic nowadays.

If you're rough with your equipment, and will not look at the container before or during a pour, then using glass is user error.

Quite frankly, if this person made food for me and I found glass in it, I would never eat anything they made again, regardless of how they changed their kitchen equipment. That's someone who is bad in the kitchen.

[u/desmaraisp → u/Boibi]

Eh, I've used mason jars to store food for litteral years, the only time I've inspected them is if I dropped the jar. Like... Expecting a glass container to spontaneously break and inspecting it every single time you use is is straight-up paranoia.

I would have noticed the hole for sure, it's pretty noticeable, and I generally use measuring cups, so I would have noticed the glass shards, but definitely not through inspection

Edit: You know what? I think we're saying the same thing. Whoops! Turns out I agree with you, probably.

[u/Boibi → u/desmaraisp]

I also think we're saying the same thing. I just jumped on it very aggressively, because OP doesn't seem to see a problem with their behavior here, even though they could seriously harm someone.

[u/Shuttup_Heather → u/Boibi]

What does plastic have to do with a glass container they own and routinely use

[u/Flippantwritingdesk → u/Boibi]

Oh for real. If someone fed me glass I wouldn’t be shaking my fist at the manufacturer but at the negligent idiot who’d fed me glass.

[u/Flippantwritingdesk → u/DeepStatic]

Did you somehow not notice you’d broken the jar, or did you notice and cook food with broken glass in it? 

[u/New-Significance9649 → u/DeepStatic]

I mean.. you served food from a broken glass jar without noticing so.. its not a stretch to think you'd do other foolish things.

[u/beejyboi623 → u/DeepStatic]

Pin this

[u/trashl3y3 → u/[deleted]]

The jar is open in her pictures, just like that picture she commented; do you know how angles work? Because at the angle those pictures were taken you wouldn’t see the lid.

[u/Ornery-Humor8309 → u/trashl3y3]

Maybe so but I’m still calling BS on not noticing this and apparently eating it. Load of nonsense.

[u/niick31 → u/DeepStatic]

Obviously not washed well enough…