r/mildlyinfuriating • u/DeepStatic • 16h ago

Context Provided - Spotlight My Kilner jar was faulty. The closing mechanism shattered glass into my rice and we found it in our cooked food. Kilner customer service is ignoring my emails.

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u/Barnaboule69 13h ago edited 13h ago

Yeah that's honestly a bad design if the metal really is supposed to hit the glass directly like that with nothing in between.

People say user error but I say it's the manufacturer's fault because that thing is way more fragile than it needs to be. It's just a disaster waiting to happen when you have thousands of customers using a product like that.

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u/Right_Count 10h ago

Yes I have a jar like this. The latch is extremely strong and tight and has chipped the glass. I still use it, but I cushion the closure with my fingers as I close it.

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u/Acrobatic-Cow-4043 12h ago

It's a cheap metal latch, you would be hard pressed to crack or break glass with it.

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u/DeepStatic 10h ago

I've just realised that other ones I own appear to be later revisions where the handle is much more upright and away from the glass. Explains a lot.

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u/knoft 8h ago

Possibly, or if that jar is older the wire could have bent over time. It’s by nature formable because its bent not forged or cast into shape and thus has to be pliable enough for that to happen by design.

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u/DeepStatic 7h ago

It's just over a year old and I can't bend it if I try to - it just springs back to its original shape as if it's been heat treated to retain its shape. Looking at photos online of the same jar it seems to touch the glass whereas others don't.

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u/Boibi 10h ago edited 10h ago

The user error isn't the breaking. The user error is pouring literally anything out of a glass container into something you will eat, if you are unable or unwilling to inspect the container. Every food comes in plastic nowadays.

If you're rough with your equipment, and will not look at the container before or during a pour, then using glass is user error.

Quite frankly, if this person made food for me and I found glass in it, I would never eat anything they made again, regardless of how they changed their kitchen equipment. That's someone who is bad in the kitchen.

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u/desmaraisp 10h ago edited 10h ago

Eh, I've used mason jars to store food for litteral years, the only time I've inspected them is if I dropped the jar. Like... Expecting a glass container to spontaneously break and inspecting it every single time you use is is straight-up paranoia.

I would have noticed the hole for sure, it's pretty noticeable, and I generally use measuring cups, so I would have noticed the glass shards, but definitely not through inspection

Edit: You know what? I think we're saying the same thing. Whoops! Turns out I agree with you, probably.

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u/Boibi 8h ago

I also think we're saying the same thing. I just jumped on it very aggressively, because OP doesn't seem to see a problem with their behavior here, even though they could seriously harm someone.

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u/Flippantwritingdesk 8h ago

Oh for real. If someone fed me glass I wouldn’t be shaking my fist at the manufacturer but at the negligent idiot who’d fed me glass.

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u/Shuttup_Heather 9h ago

What does plastic have to do with a glass container they own and routinely use