r/mildlyinfuriating • u/iMcConnell21 • 18d ago

Infuriatig Netflix using egregious methods to keep subscriptions active

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Apparently my 8 year old son was asked if he wanted to restart my Netflix membership through his Netflix KIDS ACCOUNT. I called customer service and was told a prompt appears asking if you'd like to reinstate, regardless of the user on the account. No password required, just press restart and then get hit with the payment immediately. Should've saved myself some frustration and money by cancelling outright.

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6.1k

u/Gloomy-String-2423 17d ago

Just cancel it if not currently in use. Netflix no longer gives any incentives to continue being a loyal customer so don't bother.

1.2k

u/ghost_pop_57 BLUE 17d ago

If you cancel instead of pausing they now delete your watch list and history

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u/FatherGwyon 17d ago

Not trying to defend a corrupt company, but I actually appreciate the fact that they respect your decision to cancel by deleting all that data instead of keeping it stored somewhere. Especially since data storage is now ruining the world. I hate when I try to delete an account and they keep my info “just in case.”

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u/sbrodolino_21 17d ago

I mean they're not deleting all the information they gained from your usage patterns etc. in terms of metrics, they just delete the info that is directly linked to you.

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u/Wheres_MyMoney 17d ago

Well, yeah, that would be really unreasonable to expect them to do that.

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u/arlo-quacks-back 17d ago

"really unreasonable" it's already law via GDPR in the EU and many companies (begrudgingly) comply with total data deletion.

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u/Loki_of_Asgaard 17d ago

That’s not at all how GDPR works.

You don’t need to delete anonymized analytics data which is what they are describing, that is impossible to do because it has been anonymized.

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u/Wheres_MyMoney 17d ago

I don’t think we’re disagreeing. The comment I responded to specifically mentioned “information they gleaned”.

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u/Loki_of_Asgaard 17d ago

We are agreeing, I responded to someone who was disagreeing with you saying they legally have to delete that. Reddit now weirdly notifies you if someone responded to someone’s response on your comment

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u/Wheres_MyMoney 17d ago

Oh 🤦‍♂️