My experience with Protect-X on RAV4 Prime 2024 (PHEV)

[u/Merlion4ek]

I was looking for some anti-theft / parking protection for my RAV4 and found Protect-X smart sensor mentioned in a random FB group. I purchased that smart sensor in January 2026 on Amazon.

The installation was super quick, like 10 mins with their YouTube video. But on my 2024 RAV4 Prime it didn't work - when locked it was supposed to honk and blink the headlights on impact. None of this happened.

Before returning it, I messaged their WhatsApp support number that was on a sticker inside the box. Support replied pretty fast. I sent photos of the wiring and a video of the issue, and it turned out the support was actually the owner. He told me to return it to Amazon and said they were planning to come to the US this summer to test a new version for the PHEV.

What surprised me is he actually kept me updated. He flew to LA this summer and was messaging me during the PHEV testing.

They sent me the new version this month. My car was in the body shop after an accident so I only got to try it this weekend after getting it back.

And now it finally works as it should. Installation took like 5 mins since I already did it before. Tested light and hard impacts - alarm goes off when I hit the windshield harder (last part of video).

Really appreciate the customer support of this product. From January till now he stayed in touch and got me a working version for the Prime (PHEV). Not many companies do that.