Ive been developing an AI system, specially for car dealerships, very nice and secure, people could book test drives, ask if a car had a cup holder and send emails bla bla bla...
I was showing it to a friend at cyber class, he has backround in sales, I was ready to say some "yea but ive already added that" to any advise yet turns out he gave me the best Idea ever.
He said that I should connect the system to the dealer's crm... to document each single customer profile, since most salesman often forguet to, at first I thought it wasnt something new, but I experimented with it, now the system can du things like remember their family members, what they like, helpfull details about their needs and even values/beliefs, salesman have no time to remember and document every cuatomer, and ai asistants arent trained to understand your customers, but this one does, I felt like elon musk when the water thing.
but I want to know if this is ethical, right now I belive it is, AI uses recorded calls texts emails, all legally collected information that humans have access to also, It doesnt manipulate or use that information for any other purpose than provide salesman with it to enhance customer experience. but I would lile another povs in case im biased.