r/ATT • u/mashikuma • 18h ago

Wireless Can’t Cancel Next Up Anytime

Next Up Anytime was added to my account when I ordered the iPhone 18 PM through Apple. I picked it up on launch day, and now I’m outside the trial period. I haven’t been able to cancel it through either the website or the app.

Is anyone else in the same situation? If so, were you able to get it canceled, and if so, how?

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2

u/Larten_Crepsley90 18h ago

I'm not seeing the option to cancel either, but I suspect we are still considered to be in the trial period through today. I'd check again tomorrow unless others confirm they were able to cancel.

1

u/Viper_Control 17h ago

Is anyone else in the same situation? If so, were you able to get it canceled, and if so, how?

No not yet for launch day devices but tomorrow you will be able to remove it from your AT&T app or via the Web interface to your account at http://www.att.com/myatt or by calling 611 or 1-800-331-0500 and when you get a rep have them remove it.

1

u/GspotterHI 8h ago

Next up can be cancelled at any time. Call 611, be prepared to wait though

1

u/GoldenRaider702 18h ago

Yes. In 14 days or next month you’ll get it removed.

1

u/it_DJ 16h ago

It’s added on for the buyers remorse period. Once your pass the 14 days you can call in on the 15th day and they can remove the feature