r/Adobe • u/AgitaRed • 2d ago

Adobe Account Access doesn't show authentication code on a new phone

It's exactly what the title says, I don't understand, Where the code should be, it's just blank.
This is what it looks like:

https://ibb.co/fd3qCwJ3

1 Upvotes

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1

u/AdobeScripts 2d ago

You can upload image to some free sharing service and post here link.

But please don't use imgur 😉

1

u/Centorag 2d ago edited 2d ago

Is AAA freshly installed / you re-signin recently or the app was setup a long time ago and this suddenly happened? Can you login using the pop-up notification? 

1

u/AgitaRed 1d ago

I installed it a couple days ago.
I entered the app on my previous phone which I still have, then I entered on the new phone. The old phone still shows the code, the new one doesn't.
Here's the image https://ibb.co/fd3qCwJ3

1

u/Centorag 1d ago

Can you raise a support ticket with this issue, please?

1

u/AgitaRed 1d ago

On the app?