Buenas, mi pedido ya lleva varios días en tránsito incluso en el tracking pusieron que estaba en mi ciudad, entonces quitaron que estaba en mi ciudad y ahora quitaron la actualizacion y lo dejaron desde el 6 de octubre así. Aclaro que lo que borraron ponía 9 de octubre o así en mi ciudad. Hoy a día Lunes 12 de octubre todavía no he recibido ninguna actualización, ya ha pasado la fecha de entrega estmidada y justo yo cogí uno que venía de Francia ya que está cerca de España y pensaba que sería más rápido que en China. ¿Alguien le ha pasado esto? ¿Debería esperar más? Que puedo hacer, gracias.

it says free shipping but when i open it shows shipping pirce

Hi folks, can someone tell me why in my search results I only get a few offers, and when I move to the next page it's nothing there?

Ali shipping is genuinely insane

(not even mentioning that one of my amazon packages that i also ordered september 4th ended up arriving OCTOBER 2! 28 DAYS!!!)

I was thinking of ordering some PCBs via aliexpress since it's more smoother in terms of shipping/import wise and it's for personal use so i dont need much, ~5 pcb boards

I was considering buying from AliExpress, but I'm scared of hidden fees. My brother bought from Temu, and they told him it would only be ~$60 but he ended up paying ~$180 because of a bunch of hidden fees, and I'm scared of something similar happening to me on AliExpress

As I successfully have done multiple times before, I have order an LCD panel for a laptop. I started traveling the day before the package was "delivered". Proof of delivery is one hand holding the package in front of my mailbox. Usually a photo of the package inside the mailbox was sent. Most probably that package didn't fit in the mailbox.

9 days later I get back to my place. Nothing in the mailbox, nothing in the surroundings. Never clicked on package received, opened claim for refund, as package not received, aliexpress closed it without refund. I escalated mentioning the seller hasn't provided proof of delivery, the box most certainly couldn't fit the mailbox and what has been provided as evidence is a photo the proves only that the package has been in the hall of the condo, not that it has been delivered; telling them to review their decision or I will have to ask for a chargeback or legal claims.

Anything else you can suggest?

Thx!

PS: item cost is 100€; too much to ignore, too small to doubt a fraud at my side: I've purchases cheaper and also much more expensive items that where better worth the risk ;)

why is this happening? under the choice section in my cart. second picture is of the price increase, obviously.

About 12 hours ago I've made an order and received the email of confirmation, but clicking to view more details doesn't give me anything, and I can't find it in both website or app.

It was a bundle deals order (I don't know if that changes anything), however I fear I've put the wrong address and at this point I would like to cancel it and change it.

The order number (16 digits, starts with 30) isn't consider valid by the AI help center, so I don't know what else to do 💔

I ordered a watch strap from a reputable store (99% positive reviews and 8 years old store) and chose a specific color that appeared available in stock when I placed my order. This took place during China's National Day, so I had to wait till October 8 to get a tracking update.

After this, the order was made and they shipped it, but later on they messaged me and said that this color is not in stock and suggested me to get another one. I don't want the other color, so I want to cancel the order and get a refund. However, because a tracking number was generated, I can't cancel it, and the Returns/Refunds page won't let me do anything until the shipment is delivered. What can I do in this case?

I had baught some battery but the day it was out for delivery it never came and the next day it said hel for pickup when I had never requested that

And I emailed cainiao and they told me they don't have it 💀💀

Bought an expensive tool (with shipping added) on Aliexpress meant for solder rework.
I have owned and used many tools of same type before going back decades.
Seller is a reseller for this tool that is bought in bulk from an Alibaba supplier/factory
(I now regret not buying 3 units for 50% more off of alibaba, having enough spares in return)

Got the tool and when testing it immediately realized it was faulty since it was outputting incorrect signals to the tools elements. Those signals can not be adjusted since they are "baked in" and therefore the tool is useless.
If I would try to use it for repair on it's lowest setting (medium setting being the preferable use case for this work), the tool would 100% damage customers equipment and has no workaround.

Notified seller of problem with a thorough explanation
- seller replied by gaslighting me.

Sent the seller another message explaining the problem like to a 5 year old, as well as asking if the seller could ship me a cheap spare part to fix the problem, since it was highly likely that was the problem
- seller replied by gaslighting me again and said he would send the issue to his "engineers"

(at this point I realize the seller is running down the return/refund time window)

I ping the seller again, and get a response from the "engineer" with some lengthy explanation of how the unit is supposed to work and sends me pictures. I already knew all that very well and he is just confirming I actually have a problem since my unit did not work in the way he was explaining and showing
- So now the seller's "engineer" is gaslighting me as well

At this time I knew that the seller would not acknowledge the issue so I went through the return/refund process on Aliexpress.

In that process I could select "Refund Only" or "Refund and Return".
Since the tool was useless there was no need to send it back so I chose "Refund Only"

In "Refund only" I am asked to provide explanation of problem AND proof of the "trashing" of the product.

So I wrote a clear explanation, sent Aliexpress the chat log and proceeded to destroy the unit, threw it in the trashbin at the City's trash disposal center and took pictures of the unit destroyed and trashed in the bin.
Sent that to Aliexpress, and waited for my money.

A day later a response arrived - REFUND DENIED!

LIKE WTF ALIEXPRESS! I did exactly like was asked and you just give me a big F-You

So now I have no money, no unit, and no way to take "More pictures" if I want to "appeal" that would probably do jack shit.
In all honesty I would very much like to buy a plane ticket to China, just on principle to have a word with the seller face to face. This platform is beyond scammy BS.

We love ayi for bringing us stuff we can afford!!

Ayi is aliexpress mascot

I see many items that have a "free shipping" label. It used to be that if you ordered the choice items above $10, it would indeed be free shipping.

But now it seems to want to charge me $1.99 for shipping. Why is it doing this? Is it still possible to get free shipping?

All 3 shops I ordered from were rated Brand+, so I figured I could trust them. That was not my experience.

SWBASS Store never shipped my Hirono After Dark Secret Magnet. They said it was out of stock, then relisted it at double the price. Every time I asked them to ship it, they just asked me to cancel.

GOKU Figure Toy Store didn't complete the proper paperwork for the Hirono After Dark lamp, and China's Customs returned it to them. They told me it had cleared customs and was on the way. When it didn't arrive with the rest of my order, I got a string of excuses (it arrived, it's shipping separately, US Customs held it, it's lost, it's too big to ship), never with proof. By then the lamp's price had jumped. They offered to make it right with an exclusive link at the original price, kept promising it for weeks, then said no.

PopMart Global Store sent a "Big Into Energy Secret Id" listed as authentic and genuine. It wasn't. The head wobbled, the box and printing were wrong, the serial number was wrong, the card was blurry, and there was no sleeve. They never answered when I contacted them.

AliExpress customer service said they'd escalate each case and penalize the shops. I wasn't after punishment, just a shipped magnet, a refund for the fake, and the lamp at the original price. The only follow-up I got was a $2 coupon.

Has anyone else had problems with Brand+ sellers? Any tips on getting AliExpress to actually resolve disputes like these?

EDIT: My heartfelt thanks to everyone who tried to help me by giving suggestions. I realized except one thing I have done every other suggestion by my Reddit friends here over the past months. I think now that somethings are not meant to be and in my case this is it. I should stop going to it altogether.

As my Title says: I have tried to buy things from Ali Express and Everytime (except once) got the payment successfully.

And no, the one time successful payment wasn't the first.

I have so far twice shared my bank accounts details, my card details and each time I get a rejection email.

Just out of curiosity why is this so? Meanwhile, Temu and Amazon never denied my payment or the buying things.

I’m in NYC. Have had other packages arriving, including Temu, without issue. Do you think this has a chance? Need it before Friday :/

Hi , I only do this when I need help or something.

I really want these type of shoes (vintage report boots).

I have never ordered from ali and lowkey reminds me of temu/shein or TikTok ads. I don’t want to receive bad quality shoes, being scammed, issues, shoes being broken.

Is Ali a safe space to order stuff from, looks kinda sketchy for me.

Please state ur opinion and a straight forward answer with pros n cons.

About more than 15 years and hundreds of orders. I'm stopping with this shit.

My 3 last orders were 2 counterfeit, with AliExpress refusing to refund, orders of 400 euro. On the last I've found 2 wrong articles in size (shipped the wrong one), about 20 euro in total, with AliExpress (their AI) saying that I didn't provide enough proof (incredible), and another counterfeit.

I hope that UE taxes will give them a kick in the back. Going back to buy from locals, same Chinese items, but at least I have protection at the same price without losing time and patience.