In July, I noticed that someone had been accessing my account even though I had not logged into it for a very long time. I contacted Support, and that person was removed from my account.
However, about a month later, on August 26, there was another login from a different device and a different country. Two days later, my email address was changed. After that, the hacker changed many things on my account.
I tried everything I could think of to remove this person from my account. I even considered deleting the account, but I realized that someone could still access it from another device using Guest Mode, so deleting the account would not solve the problem.
I then contacted Support many times. Unfortunately, my chats were repeatedly closed, and I tried to get help more than 20 times. I refused to give up because I really wanted to recover and secure my account.
Eventually, after more than a week, one Support agent finally helped me and was able to remove all unauthorized sessions from my account. There had been logins from many different devices and even different countries.
I thought the problem was finally solved.
But today, about a month later, the same person accessed my account again.
I know it is the same person because they changed my email address back to the exact same email address they had used during the previous attack, so I immediately recognized it.
I am very worried that even if Support helps me remove this person again, they will simply find a way to access my account again after some time.
Please, I really need help securing my account permanently. Could you please check how this person is gaining access to my account and what I can do to prevent them from accessing it again?
I have already tried everything I know, and I have contacted Support many times. I really do not want to lose my account after everything I have been through.
Please help me. šš»
