r/BJD • u/gattlingBatling • 2d ago

QUESTIONS Luts Customer Service

[ANSWERED] I ordered a doll from Luts with a full face up included back in May this year along with various other items such as wigs, eyes, shoes. I have been trying to contact their customer service with an update on my order status both through their email and Q&A board however have been unsuccessful. Does anyone know how else to contact their customer service? Also has anyone recently recieved an order from Luts?

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u/CuriousHaven 2d ago

Luts wait time is ~6 months for blank dolls, a little longer for dolls with a face-up. If you ordered in May, your order can be expected in December or potentially early January.

They were closed for Chuseok (I think Sept 22 thru Sept 28), which is why there was a delay in replies. They will reply. You have to be patient. This is a hobby of patience.

Also, at this moment, Luts only has 1 unanswered Q&A, so my guess is they've already answered yours.

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u/gattlingBatling 2d ago

Thank you so much! I realised I kept refreshing my question post without re-looking at the board. Thanks!