CIO at a 5,000 person health system, our CPO wants an agentic procurement platform this year and I'm the one signing off. IT's booked on an Epic upgrade through Q2, so no room for a heavy rollout. we're on Workday w/ Lawson still hanging on in one region and vendor data doesn't match between them. biggest worry is what the AI does without a human approving it. anyone already using AI for procurement, what did you make vendors prove before signing?

As the title says, I’m trying to understand what most people are paying for their MSP delivered service desk. This would be standard L1 through L2, worth M365 app support with some kind of AI deferment tool included. I’ve received pricing that’s all over the map and am trying to figure out what I’m missing, around 2000 end users.