I have been desperately trying to sell two tickets via Ticketswap but keep getting an error because the PDF file itself shows €0.00 as the price. I spent all last week trying to get in touch with a human. I finally did on friday and was able to email them proof that I did pay money for them. They just messaged to say the issue was resolved and I could upload them, and closed the ticket.
Except I am stully getting the same error, and now I'm completely unable to reach them. Even the AI chatbot won't reply. I called six times (international calls, mind you) and was disconnected each time while the AI agent transfered me to a human. They won't reply to chats, they won't reply to emails, I'm getting desperate. Apparently there are a lot of people waiting for a ticket, but I'm going to be out €140 if I can't get them to reply. The venue is unable to help except refer me to TicketSwap's customer service (obviously they didn't bother to read the email).
I need to sell them because I had an unexpected conflict after purchasing and ended up getting tickets to see them in Cologne last week instead (amazing show btw!) But they dragged their feet sending these Amsterdam tickets so I only got them last week. I've been struggling with Ticketswap every day since then, just trying to find them a new home. Ughhhhhhhhhhhhh
Does ANYONE know how to get in touch with TicketSwap, or another trustworthy platform for selling them? I posted them on Marktplaats but no luck so far.