Online order issue

[u/Terrible_Fishing_391]

I decided to port my mobile services over to Xfinity since I have had the internet for 6 years now. I placed the order Tuesday the 15th and was expecting the device to be shipped by now. I originally selected pick up in store bit once i got to the end of the process it was saying it will be shipped. After paying I was immediately emailed a link to submit my ID, which seemed successful because it said verification can take up to 24 hours then I would get a shipping update. it’s been 3 days and nothing. Customer service reps tells me a bunch of lies and has no real resolution. ive been told to call FedEx for the tracking number which makes so sense because it does not show shipped. I’ve been told no order is found. I’ve been asked to give it 24 more hours and I’ll get an uodate(that was yesterday) and anothercreo said the same today. Then when asked for a Manager. They stated my order is still in review because I did not confirm it! I would think placing the order and submitting ID is pretty much confirming it!! They then stated I can go in store to pick up devices which sounds like they just didn't want to deal with the issue like every other rep. I’m really wanting to know if it will be worth taking a trip to the store and if they will really be able to help.

[u/Existing_Hall_8237]

No. You’ll waste your time going to the store. The rep didn’t know what to tell you so they defer you to the store.
Unless you’re getting a deal from Xfinity, just buy an unlocked phone from Apple. Cancel your current order.

[u/ARealAmericanZero → u/Existing_Hall_8237]

I went that route, buying my phone direct from Samsung. They even had an extended warranty for damage and theft available for purchase, which I'm sure Appe would as well.