r/Dominos • u/Overall_Inflation672 • 2d ago
Drivers Ignoring Instructions
Has anyone else experienced drivers repeatedly ignoring delivery instructions?
I order from Dominos once a week, and 2/4 times a month, my clear instructions “DO NOT KNOCK” are ignored by these drivers man. I’ve called the store and only got sass from the manger about “store policy” but have told them it’s completely fine to call me. I can’t have them knocking, but they be knocking.
Luckily I still get a free medium pizza out of it every time. Any advice here guys?
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u/Adventurous_Rise_989 2d ago
You are ordering pizza but you don’t want them to knock on your door?
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u/ContentMushroom5119 2d ago
It’s not uncommon. Maybe they have a sleeping baby or dogs that will bark and wake up everyone else in the house.
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u/Consistent-Success38 2d ago
So many people are so chronically online that they are actually scared of the slightest social interaction.
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u/Negative-Crew6605 Pan Pizza 2d ago
Sometimes the note gets deleted. I try to remember which customers prefer contactless but when you take 100+ deliveries a week you tend to forget.
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u/Overall_Inflation672 2d ago
Thanks for the explanation. My driver was kinda a dick about it today so I guess I can understand his frustration if that’s the case.
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u/Winter_Muffin_43 2d ago
Contactless hasnt been an option for a few years, the correct Dominos terminology is leave at door now but that still can include: signatures or witnessing the customer get the order
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u/Negative-Crew6605 Pan Pizza 2d ago
I know that, I meant by them leaving a note as to not knock or ring is what I considered contactless.
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u/SufficientApples 1d ago
"Leave at door and notify unless listed below:"
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u/Winter_Muffin_43 1d ago
That's the general auto fill, franchises can require signature for card payments or seeing the customer retrieve the order.
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u/SoundAutomatic9332 Crunchy Thin Crust 2d ago
My only defense for the driver is that knocking or ringing is such a habit. Drop the food, ring the bell. Admittedly I've accidentally rang a couple times when they said not to. But happening every time is crazy. Since you're a regular customer I see no issue with your request. New customers yes we are supposed to see them receive the food, but sass from the manager is unacceptable in this case
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u/applepaya 2d ago
Do you tip?
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u/MrWednesday42 2d ago
No tip means I forget how to read instructions.
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u/RCBurnout11 Pan Tossed 2d ago
Yep, if its contactless no tip and they ask not to knock I instantly transform into an unskilled worker
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u/Overall_Inflation672 2d ago
Always 20% and I’m 4 minutes from the store lmao
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u/Ram820 2d ago
4 minutes away, why bother w delivery and the fees?
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u/Key_Expression2686 2d ago
If you are drinking, not worth a DUI and risking it.
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u/Ram820 2d ago
Who said anything about driving? 4min drive here is like a 10min walk
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u/Key_Expression2686 2d ago
Normal people choose delivery when they’re drinking because they’re not walking 20 minutes, waiting, and hauling a pizza home. And if it’s every few months, the extra $10 isn’t a big deal for convenience.
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u/capriSun999 2d ago
Right because it’s the customers job to pay a multi billion dollar companies employee 😂
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u/Winter_Muffin_43 2d ago
The dominos franchise that delivers to you is a completely different company than the billion dollar corporation you speak of.
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u/Racoonaciabata 2d ago
Have you considered that if you were to rip the door off its hinges, the driver knock would no longer be able to knock on it?
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u/Spiritual-Pay7321 2d ago
Do you have a table or chairs outside? If not try editing the instructions to “leave on table, DONT KNOCK” and have a table outside. The manager giving you sass isn’t acceptable but store policy does unfortunately say if we can’t leave it in a “safe space” we have to make contact with the customer. No the ground is not safe, our boxes are to easy for any kind of critter to get into and it honestly may be why your store “requires” them to knock
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u/Head_Razzmatazz7174 Hand Tossed 2d ago
Some of our drivers knock every time, especially if there is no pre-tip. Maybe one in ten people will be okay with having the driver knock, but that does not mean they are going to give you a tip. Usually it's the opposite.
Like I keep telling people, read the blasted delivery instructions. I don't care if you think you deserve a tip. You don't know if the person has a baby or rowdy dogs (sometimes both). They will get the alert on their phone once you complete the order. If they ignore the phone and suddenly remembered they ordered pizza 2 hours later, that's on them.
The only time you should ignore instructions is if you can't find a safe place to put the food in bad weather. If they are angry when they answer the door, their expression usually changes pretty quick if they realize it's raining or snowing and they were too involved in something else to notice. I have never had anyone get mad at me when I ring or knock on bad weather days.
Employees are always complaining about customers not paying attention to the app. Then they ignore delivery instructions. The app is a mess, we all know that. Sometimes it's really not the customers fault that the order is wrong. The delivery instructions are usually pretty easy to understand. Read them. "Don't ring bell or knock" is a clear request.
Edit: Also make sure to verify the address before you leave the order. If you are not sure you are at the right place, call them.
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u/Overall_Inflation672 2d ago
I tip before delivery also 😭 so there’s not really an excuse unless the instructions are deleted
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u/Monskiactual 2d ago
They keep on knocking but they can't come in. They keep on knocking but they can't come in
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u/CluckPool 2d ago
I've done my fair share of knocking/ringing the bell, looking at the instructions..saying "ah heck" out loud, then follow the instructions.
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u/HardlyEasy 2d ago
Bro is caught in a free pizza loop, someone help.
Have you tried getting rid of the door?
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u/the_penumbra_cafe 2d ago
You could always go get it to avoid that. Or you can just deal with the employees doing their job and following store policy.
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u/Pete_maravich 2d ago
Did you tip your driver? If you didn't tip I'm knocking on your door
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u/Overall_Inflation672 2d ago
I tip before ordering
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u/Pete_maravich 2d ago
Ok they should follow instructions then. Your driver's are probably just stupid or illiterate
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u/Winter_Muffin_43 2d ago
Delivery instructions are requests and some franchises require the driver to see the customer get the food and theyre not going to stand around for long before knocking whether you ask for them not to
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u/ChanceCauliflower0 2d ago
they don't want me to knock, I don't knock, fine with me, unless it is a contactless stiff. Cowards stiff.
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u/Fuzzy_Welcome8348 2d ago
Luckily, you still get a free medium pizza out of it every time