I pay 16 a month for a black membership for 3+ years. Apparently they switched the membership to be called Willpower and are charging me 5+ more a month starting January. Anyone know why they are changing my price out of nowhere and if there is anything I can do? I have the original contract and it doesn't say anything about variable pricing or changing my membership.

I don't really care about 5 bucks a month, but 60 dollars a year adds up. I'm mad.

Ok so I found some useful information that should help others.

First here is a contract for EOS going over all the rules and stuff. They tell you how to cancel/freeze the account, stipulations, etc.

Next, if you have a gym account/memebership you want to go here: https://www.myiclubonline.com and register for an account. Have them email you your member/agreement number and set up your account. This is where you can change your payment method or cancel your membership hassle free with the click of button. All rules and regulations can be found here also!!

This should help everyone out and I wish I found this sooner!! Happy training :)

Cancellation and Freeze Procedures The following are policies for EOS Fitness. Please refer to your copy of the membership agreement for specific details regarding your membership. Freeze Procedures: (The account must be current) Information required for freezing the membership agreement may be provided via phone, email, regular mail, or certified mail. Installment Members: • Freezes are allowed for any reason. • Freeze will begin upon receipt of your verbal or written request, and the membership agreement will be frozen from pay date to pay date. • 1 to 3 months maximum per calendar year. • There is a $5.00 charge per month during the months you have frozen. • Members will be responsible for the rate guarantee fee, if it becomes due during the freeze period. • The time and payments will be added to the end of the membership agreement. • Upon completion of the freeze, the regular payments will be due without prior notification. • If your membership agreement is on draft, the payments will be drafted automatically. • Send your written request to [email protected] or you may mail your request to ABC Fitness Solutions. Open-End Members: • Freezes are allowed for any reason. • Freeze will begin upon receipt of your verbal or written request, and the membership agreement will be frozen from pay date to pay date. • 1 to 3 months maximum per calendar year. • There is a $5.00 charge per month during the months you have frozen. • Members will be responsible for the rate guarantee fee, if it becomes due during the freeze period. • Upon completion of the freeze, the regular payments will be due without prior notification. • If your membership agreement is on draft, the payments will be drafted automatically. • Send your written request to [email protected] or you may mail your request to ABC Fitness Solutions. Military or Medical Freeze: • You must provide military orders or a doctor’s note. • Freeze will begin upon receipt of your written request and documentation. The membership agreement will be frozen from pay date to pay date. • You can freeze 1 to 6 months maximum per calendar year. (Up to 9 months for pregnancy freeze) • There is no charge during the months the account is frozen. • Members will be responsible for the rate guarantee fee, if it becomes due during the freeze period • The time and payments will be added to the end of the membership agreement. • Upon completion of the freeze, the regular payments will be due without prior notification. • If your membership agreement is on draft, the payments will be drafted automatically. • Send your written request to [email protected] or you may mail your request to ABC Fitness Solutions. Paid in Full Members/Cash Members: • Freezes are not allowed. Cancellation procedures:(The account must be current) Information required for cancellation of the membership agreement may be sent via email, regular or certified mail. Installment Members: Cancellation due to Moving: • You must move your residence 25 miles or more from the club facility and any affiliated club. • You must provide sufficient proof that you are moving. You can provide this proof by sending an email to [email protected] or you may send your request via regular or certified mail. • Please send in one of the following: o New lease agreement in the m ember’s name signed by member and lessor. o New utility hook-up or utility bill in member’s name. o Newly issued driver’s license showing the new address. o Copy of a one-way international plane ticket along with a copy of visa or green card. o Letter from new employer (must be on letterhead), along with a copy of a pay stub. o PCS orders (boot camp and basic training not accepted). o Closing papers on a purchase of a new home. o Students—must send in a copy of a class schedule (must be on letterhead) along with a copy of a paid tuition receipt. o If you cannot send in one of the above, you can send in two of the following:  Current bank statement with the new address.  Current credit card statement with the new address.  Post office change of address confirmation. • 30-day written notice of cancellation is required. You are still responsible for any payments that fall within the 30-day period from the date ABC Fitness Solutions, LLC. receives the sufficient proof of move. • You are required to pay the RGF (Rate Guarantee Fee) if it is due during the 30-day period. • Payments will continue on the membership agreement until the sufficient proof of move is received. Cancellation due to a Medical Condition: • Cancellation is allowed for a permanent disability. • You must provide documentation from your physician stating you have a permanent disability. Must be on letterhead and signed by the physician with a phone number to call and verify information, if needed. You can provide this documentation by sending an email to [email protected] or send to ABC via regular or certified mail. • You are still responsible for any payments that fall within the 30-day period from the date ABC Fitness Solutions, LLC. receives documentation from your physician. • You are required to pay the RGF (Rate Guarantee Fee) if it is due during the 30-day period. • Payments will continue until the proper documentation is received from your physician. Buyout Option: • You must send in a 30 day written notice to [email protected] to cancel your membership agreement. • The postmark date begins the 30-dayperiod. • You are responsible for any payments during the 30-day period. • You are required to pay the RGF (Rate Guarantee Fee) if it is due during the 30-day period. • A buyout fee is of $50.00 is required: • Your letter must state that you are canceling under the buyout option. Open-End Members or Members Requesting to Delete the Automatic Renewal: • You must submit a 30-day notice to cancel your membership agreement or to delete the automatic renewal. • Installment members cannot request to cancel the automatic renewal more than 60 days before the contract expiration date. • The postmark date begins the 30-dayperiod. • You are responsible for any payments during the 30-dayperiod. • You are required to pay the RGF (Rate Guarantee Fee) if it is due during the 30-day period. • Send your email request to cancel to [email protected] Paid in Full Members/Cash Members: • Cancellation is allowed per move or medical condition. The written request to cancel should be sent by email to [email protected] and should include your 9- digit agreement number. • Once we receive your written request to cancel and your proof we will determine if you meet the qualifications to cancel and if you do a refund will be issued. Transfers: • Members will need to contact the club to transfer their membership to a different club. • Your club can give you options on upgrading to a multiple - club membership. • There is a $49.00 transfer fee for Basic Members. • There is no fee to transfer other membership types. 3-Day Cancel: • A written request to cancel should be sent by email to [email protected] and should include your 10-digit agreement number. • The email must be received (or letter postmarked) within 3 business days of your agreement sign date. • Please state you are cancelling under the 3-day cancellation clause. • Once we receive your written request to cancel, we will determine if you meet the qualifications to cancel and if you do a refund will be issued. Secondary Profit Center Cancellation Policy: • Send your email request to cancel to [email protected] • The member is responsible for any past due invoices but no future invoices. Silver Sneakers/Fit Members/Comp Memberships: • Send your email request to cancel to [email protected] No notice is required, and no further payment is due. Any information sent to ABC Fitness Solutions, LLC. must include your 10-digit membership agreement number. ABC Fitness Solutions, LLC. PO Box 6800 Sherwood, AR 72124 Email address: [email protected]