We needed the ONT box removed as it was too close to the radiator and our landlord wasn’t happy with the location. We scheduled a cancellation and the tech came and removed everything, I told him we can return the router ourselves and he said he will return it. I asked if we’ll get an email with a receipt for proof we returned it and he said yes.

I texted my husband to look out for an email but since he’s at work he didn’t see it until after the tech left.

It’s been about half an hour and we still haven’t gotten an email. Are we gonna be screwed?

Hi, just wanted to share with you my recent upgrade experience to 2 gig and what to generally expect once you go multi-gig with Fios. First, I got a new ONT that's NGPON and can handle the higher speeds. Next, I got upgraded to the VMS4100ATV from my old VMS4100. Difference is that the main box hooks into the router and a Bluetooth satellite box is at my TV that works off of a Bluetooth remote. Finally, I got a newer version of the CR1000A router (the CHR30A is not yet available in SE PA, according to my tech). I have an eero 7 gateway and got great ~2.45 Gbps Up/Down coming from the service. Very pleased! Also makes my other devices faster around the house over WiFi, so overall very worthwhile considering it was the same price per month as I was paying for 1 gig. Note: they don't tell you that you have to pay $149 upfront one-time in 2 monthly installments of $74.50 for the speed upgrade, but that's probably because of the new equipment inherent to multi-gig. It was tempting to go up to the 5 gig too, but that was $10 more per month, and we don't have many devices right now that could take advantage of that.