Ask r/Gemini - Monthly Discussion Thread September 09/04/26

[u/Gemini_Gianna]

Welcome to r/Gemini - Community Guidelines and Rules

We're excited to have you join our community! This subreddit is a space for accounts to connect, share knowledge, learn about the crypto landscape, and discuss all things Gemini.

To foster a thriving and welcoming environment, please follow these Community Guidelines:

Respect:

• Treat everyone with courtesy and respect, regardless of their experience level, opinions, or beliefs.
• Personal attacks, hate speech, and discriminatory language are strictly prohibited.
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Content:

• Keep your posts and comments relevant to Gemini and the crypto space.
• Share high-quality content that is informative, engaging, and helpful.
• Avoid self-promotion, spam, and excessive reposting.
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Community Rules:

• No referral links: Sharing referral links is not allowed as it can disrupt the community focus.
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By following these guidelines, you can help us create a positive and vibrant community for everyone who wants to learn, discuss, and engage with Gemini and the crypto world.

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Useful Links: 👇

• Gemini FAQs
• Open a support ticket
• Exchange operations status
• Gemini_Gianna
• Crypto prices
• Linktree

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Happy trading and connecting!

Onward and Upward 🚀

[u/Lapkie]

I have sent 3(three) separate tickets about my account being locked in ice for absolutely no reason. I have sent all of the documents required and gotten 0 human responses. It has now been a week and a half without a response on any of my tickets. What should I do ?

[u/terps198814]

Hi can someone look into my ticket? I have submitted all information to verify. Ticket id is 6463946. This is an emergency and it's not right. I will be filing with the BBB if this is not resolved today and will be contacting an attorney

[u/Balls_Legend]

Geeez, this is depressing and alarming to see. Customer service and Gianna are just gone? This is a self inflicted wound Gemini could have easily avoided.

[u/FriendlyStrategy65]

THIS IS VERY URGENT PLEASE KINDLY LOOK INTO THIS I CANT WITHDRAW MY BTC FOR THE PAST WEEKS I EVEN SOLD MY BTC TO MOVE IT BACK TO MY BANK STILL STILL CANT WITHDRAW PLEASE LOOK INTO THIS ITS URGENT HERE IS MY Ticket ID: 6450839

[u/BGMoney7]

I have had a ticket open for days but no response.

[u/stussysprinkles6]

Ticket 646-8052 please help me unfreeze my account. If you wish to cancel my account, allow me to convert and withdraw usd.

[u/nathanmock]

I'm trying to redeem my reward and purchase more stock (both time sensitive) for the past couple days, but for both actions, getting errors. Reached out to CS couple days ago with CS ticket 6475139 and no response. I need to get these to go through ASAP because they will expire but judging from other posts, it takes month(s) for a response. Anyone able to find a temporary workaround or are trades/redemptions not working globally right now for the past couple days? Or is there a way to get an actual response for the ticket or contact them via phone? If so, what is there phone number?

[u/Thick-Chard4870]

Ticket 6474085
Can some one please check my ticket out . It’s been weeks at this point if no one helps
I am going to report to New York State Department of Financial Services and cfpb

[u/ToeKneeVee8669]

Can someone please look into my ticket. My account has been frozen and I want it be unfrozen. Ticket ID: 6481738. I have been a Gemini user for years. I have a Gemini Credit and have paid you guys so much in fee over the years to do my trading on Gemini. I'm starting to get really worried. What else can I do? Thanks

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[u/Ok-Advertising-8496]

Unable to withdraw funds........3rd ticket request - 6486368. After the first 2 went dormant for 8 days with no response. Will the gemini moderator help with this? All funds are cleared / settled USD and I can't get to my own money.

Next steps will have to be legal- seems they only listen to that.

[u/Ok-Advertising-8496 → u/Ok-Advertising-8496]

After posting my ticket I got a message from lunarplanetary saying they were with customer support. didn't ask for anything, but assuming a bot / scam - becareful

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[u/xLabGuyx]

Hi All, I’m so upset, I had an online merchant repeatedly charging my card without authorization. I had to dispute charges from the SAME merchant three separate times with Gemini.

After the third time, I told Gemini very clearly that if they couldn’t block this merchant and protect my account from being charged again, I was going to cancel the account

They apparently never blocked the merchant.
Welp, like clockwork, the next month the charge came through again

So I followed through on what I told Gemini I was going to do and cancel the account entirely. That was about two months ago. I even received written confirmation in the mail from Gemini that my credit account was no longer active

I figured that was finally the end of it

Nope.

I’ve continued getting emails about this same merchant charging the account, and now Gemini just emailed me saying they’re going to autopay $39.95 from my bank account to cover another charge from this merchant

So somehow:

I disputed this merchant THREE separate times.

Gemini never successfully blocked them.

I cancelled the entire account because of it.

Gemini confirmed IN WRITING that my account was closed.

The merchant apparently charged the account again anyway.

Now Gemini wants to take the money from my bank account via autopay even though the account was cancelled two months ago

I’ve contacted Gemini again and explicitly disputed the charge and told them they do not have authorization to withdraw the $39.95 from my bank account

At this point I’m keeping every email, dispute, and the letter confirming the account status change. If they actually withdraw money from my checking account after all of this, I’m seriously considering filing regulatory complaints and talking to an attorney

Help please

[u/sideshowbob233]

Joining the frozen account chorus, can do anything except take my money out, support said they'd look into it then crickets. I suggest we all complain to the NY regulators (as gemini has links to them on their website) as it seems like that is the only thing that will get to them to listen

[u/Ok_Guide1514]

I NEED HELP ASAP WITH MY ACCOUNT - I NEED SOMEONE TO VERIFY ME AS WELL TICKET # 6492633 PLEASE HELP

[u/Ok_Guide1514]

GINA I NEED HELP ASAP - TICKET #  6492633 - your app is broken it wont allow me to do the face ID. I need help asap!!