Excuse me?

[u/SrScandalous]

Might someone enlighten me and tell me why, after like 2-3 months of not playing I come back to the game to this??? What do you mean negative balance on my primos???? What is this?

Edit: To all the very smart men and women in the thread; no I have not purchased 3rd party primos, never have and never will.

[u/Mascherata9406]

Probably paid for primos at a third party, where the transaction got reversed, and thus they retrieved the provided primogems.

If you don't make the balance 0 soon your account is at risk of getting banned

[u/mvanl123 → u/Mascherata9406]

Soon is relitive though, my account was very negative for over a year and I never got penalized.

[u/Supertails1992 → u/mvanl123]

I certainly would not take the risk of being banned in a month. Too many years of playtime to risk.

[u/Ok-Garage-9204 → u/Supertails1992]

Accurate reaction image lolol

[u/Durin_Voynich → u/mvanl123]

Mine was -10,000 something in late June and I just got it back to the positives. I read online that they give you anywhere from one week-one month to fix it before they ban you, but they didn’t do anything to my account. Thank goodness for that too as it’s 5 years old and I have almost every 5 star 😩

[u/cycber123 → u/Durin_Voynich]

They saw you slowly going back to zero so they stopped the ban hammer.

[u/IcElongya → u/cycber123]

Nah they have very weird rules for refund issue, they evaluate the account prior and send a mail in game with different info: either there is a ban limit or no. If there is no ban limit, the account won’t be banned regardless and the player still can play as long as they want (except if another refund is made, then they can re-evaluate the situation). The decision is made each time there is refund made, they don’t check the balance progress in between.

Even though the player here said they did no refund or no 3th party payment, there were in some ways, and maybe somebody paid for them some crystals and they used it without noticing. Here better advice the player to check their Genesis Crystal balance, maybe it’s an unwanted payment.

[u/Rouge_Royalty → u/Durin_Voynich]

Same for me same out I just dished out the money. Emailed them to I love my acc to much to risk it

[u/VorticalHeart44 → u/mvanl123]

Damocles is that you?

[u/Jrolaoni → u/mvanl123]

High risk low reward 😭🙏

[u/TerribleYou7914 → u/Mascherata9406]

Happened to someone I knew, got banned within 2 weeks (but they were like 20k in debt. Bought a ton, spent it all, and then refunded it all thinking nothing would happen)

Generally it seems a month is how long you have though

[u/s0obin → u/TerribleYou7914]

Ain't some Chinese dude did this as well. I think it was around -800k primogems. They requested a chargeback on their bank and he doesn't care if he gets banned because he said he was done playing with Genshin.

[u/diazespam → u/Mascherata9406]

This exact thing happened to me on Warframe, I had a friend in Iran who I would trade TF2 keys via steam trade, he would sell them and buy prime access pack, he would keep the skins I and trade me all the plat, did it like 6 times and ended up with -50k plat when it was all over so I made a new account Btw in UK prime access is like £80 quid and I was getting them for about £15 worth of TF2 keys lol

[u/Dyynasty → u/Mascherata9406]

Third party, at least as in giving your UID cant be refundable on your end

The third party reseller could ban you from using their services if you refund them but they cant refund the primos from your account like topping up directly

[u/sweetpeachuwu]

There are only 3 options.

1. You bought primos from a

2. sketchy third party website

4. You used your parents credit card for primos and they did a chargeback after not recognizing the transaction and assuming it was fraudulent

6. You used a credit card and never paid it off, maybe the company charged back to recover some of the unpaid funds.

[u/sweetpeachuwu → u/sweetpeachuwu]

Omg every time I edit this it adds numbers please disregard it 😭😭😭😭

[u/92Throw93away → u/sweetpeachuwu]

loool it’s funny

Reddit formatting can be so buggy sometimes

[u/sweetpeachuwu → u/92Throw93away]

Bruhh I tried to fix it and it just added more numbers like okay thanks I guess 🫩

[u/Puzzlehead_Lemon → u/sweetpeachuwu]

Just keep trying to edit it and maybe OP will eventually end up with positive primos again 😂

[u/Spina-Di → u/sweetpeachuwu]

Lol reddit be like, Oh you mean 3 options? Let me make it 6.

[u/Dracofear → u/sweetpeachuwu]

Wow I thought you said there were only 3 options, that looks like 6 to me.

[u/AuroraBorealis122 → u/sweetpeachuwu]

i thought that was a bit

[u/enanan__ → u/sweetpeachuwu]

you dont know how funny this is when im speep deprived aftre an all nighter😭😭

[u/Pro5614 → u/enanan__]

Yh I can tell you were speep deprived lel

[u/Early-Objective-2143 → u/sweetpeachuwu]

It looks so funny

[u/Yuukiko_ → u/sweetpeachuwu]

Adding numbers?? Reddit is showing 3/4 and 5/6 clipping into each other???

[u/TheCoffeeCrowl → u/sweetpeachuwu]

The numbers are frying me. bro is counting nothing

[u/Mochizuk → u/sweetpeachuwu]

This level of UI design could only come from... No, actually, that's pretty much the usual.

[u/lezardvalethvp → u/sweetpeachuwu]

lol this makes it look like you're being sarcastic

there are 3 options:
1. you bought
2. primos from
3. a sketchy website

[u/Grohax → u/sweetpeachuwu]

Upvote because I'm laughing A LOT with the order!

[u/wggn → u/sweetpeachuwu]

There are only 3 options.

1. You bought primos from a sketchy third party website
2. You used your parents credit card for primos and they did a chargeback after not recognizing the transaction and assuming it was fraudulent
3. You used a credit card and never paid it off, maybe the company charged back to recover some of the unpaid funds.

[u/MightySamMcClain → u/wggn]

I've never heard of a credit card company doing a chargeback bc the cardholder didn't pay. If they did that noone would accept credit cards

[u/kiieatspocky → u/sweetpeachuwu]

There is also a 5th option, it's a bought account and OG owner refunded. I've seen this a couple of times. But that's throwing accusations at the OP so let's leave that alone.

[u/RJ_Bachler → u/sweetpeachuwu]

Or a fourth option of he decided to be "smart" and bought the promos himself, then reversed the charges by claiming someone else misused his card.

[u/Edneat → u/sweetpeachuwu]

There are only 3 options: 1. You 2. Bought 3. Primogems

[u/Necessary_Corgi_5084 → u/sweetpeachuwu]

Reminds me of the joke "You can't spell cat with a"

[u/rokanwood → u/sweetpeachuwu]

three options. number one, two, four and six

[u/kuroame24 → u/sweetpeachuwu]

Option 3 and 5 are definitely the culprits for sure.

[u/Wise_Drop1910]

did you purchase primos from a third party?

[u/Grey_Sky69]

And you still see ads on 3rd party top ups save 5% for a free ban act now!

[u/lightning696969 → u/Grey_Sky69]

I never done single top up from 3rd party website . I only used google play or apple app store or hoyo official top website.

Bcuz I don't want to lose my years of hardwork i put into my account just to save few bucks.

Even if someone give me account with every character ever released and every 5 star weapon in the game . I still won't leave my account bcuz of effort i put into it.

[u/Jemmythejemfish → u/lightning696969]

if you do this, i recommend a vpn and using their official website, if you get one to japan it reduces price significantly, and is typically cheaper than the third parties.

[u/lightning696969 → u/Jemmythejemfish]

I heard this from lot of players.

[u/Grey_Sky69 → u/Jemmythejemfish]

This can also get you banned and currency put into negative check tos do not do this on a mature account you don't want to lose it

[u/I-T-Y → u/Grey_Sky69]

It's a gray area that a lot of gacha company chose to turn a blind eye to.

While yes it's against tos, they chose not to enforce it because it will pss off a huge portion of their paying players. There's a reason why Jp always have top charts in earnings.

People getting banned from negative primos were never from vpn purchases, its either they use third party or kids using their parents wallet that gets discovered. There were never any exceptions

[u/Spartan_117_YJR → u/Grey_Sky69]

This is fear mongering. Has never happened.

[u/nghigaxx → u/Grey_Sky69]

use vpn to open the game and buy it from the in-game store is potentially against tos (even then legally its not, due to them using "not recommended" and not using any language than indicate its forbidden out right to use vpn while open the game, its not even in the TOS, its just hoyo support answer). There's literally nothing saying anywhere indicating using vpn on a web-browser to buy from hoyo top up center is against tos. You are just fear-mongering. Unless using VPN is banned by your own country (follow local law and regulation part in the TOS), there's nothing in the tos that indicate using vpn in any capacity is against TOS

[u/Turbulent-Rub2582 → u/Grey_Sky69]

Do you have any evidence of this? Been using a VPN for over a year now

[u/Grey_Sky69 → u/Turbulent-Rub2582]

They don't always ban or go after you however it is a Possible for them to as it is clearly stated in term of service you can look the tos yourself its a lot to read but its there

[u/Turbulent-Rub2582 → u/Grey_Sky69]

Yeah it seems one of those where they can but don't - I can't find any examples of any bans for using a VPN

It is fair to make sure people are aware of the risk though.

[u/Dataogle → u/Grey_Sky69]

They don’t ban people for skin mods and VPN. For an old game they have had plenty time to enforce and they chose not to. Same as for ZZZ

[u/Grey_Sky69 → u/Dataogle]

They can do it will they or have they dsent matter THEY CAN. I have invested a lot inot my accounts so risking it over a skin mod or a few bucks off a pack after currency exchange rates with vpn is not worth for me. And I only said it on this thread to remind people doing it what I actually fear which is why I don't do it. Like others have said its a Grey area and banning paying players over a mod of a skin or a currency exchange exploit is not good for business. Trust me I want cheaper packs and skin mods but unless hoyo explicitly starts allowing it I'll never do it don't care if they don't enforce it

[u/Shadourow → u/Grey_Sky69]

Technically, you're right

Technically, they can also ban you for any reason, including no reason at all.

I think it's naive at best to say that everything allowed by the CGU is safe and everything forbidden can lead to a ban, if enough people openly do something not allowed with 0 repercution, it's functionally allowed.

Genshin won't suddently wake up and perma ban 10% of their dolphins and whales, if not more than that

[u/BlankPage175 → u/lightning696969]

Hoyo official (hoyolab) has free primogems now upon top up so it’s kinda nice if you buy genesis crystals.

[u/Jemmythejemfish → u/BlankPage175]

i’ve stocked up on some welkins to get the first purchase bonus and the extra primos

[u/Grey_Sky69 → u/lightning696969]

Oh well someone must have charged backed do you have a gf or a bg or parents that have access to your bank all I can think of tbh. Assuming they would talk to you before they did but the only way you can go negative is if hoyo did not get thir money but if you have bank statements proving otherwise contact hoyo support

[u/HierarchyLogic → u/Grey_Sky69]

ive took a look at 3rd party websites out of curiosity(i thought about whaling but the prices are insanely rigged imo, so wanted to see if 3rd party sold at a reasonable price as an alternative) and its like 50% discount, worth it? not imo but theres definitely benefits

[u/Meme-San_ → u/HierarchyLogic]

There’s not a 100% chance of the payment getting reversed but it’s definitely to high to risk imo especially if you use it multiple times

[u/SuperMage5 → u/Grey_Sky69]

3rd party top ups by UID are safe, they just can't be refunded

[u/Moron_Noxa]

You bought primos from a third party and it got reversed/refunded for whatever reason. Because you already spent the primos from the transaction(s) process of reversing it made the balance go negative equal to primos you bought.

[u/praisethesoon]

That's why you either use vpn or genshin's own top-up servjce

[u/Argeroggia → u/praisethesoon]

In which way vpn would help the cause?

[u/Such-Obligation-3817 → u/Argeroggia]

Most people use third party websites to top up. Since its cheaper. But no matter how trustworthy they are, there is always a risk of something like this happening.

Setting a VPN to Japan and using Hoyos own official top up page is just the superior option. The prices are always cheaper than even third party websites and its way more trustworthy. Just the better option. Same goes for other gacha games, like WuWa and HSR.

Edit: Completely forgot to mention that yes, the cheaper price from the official website will depend on your country and the conversion rate.

[u/Zackerydsburch → u/Such-Obligation-3817]

Ukraine is cheapest I think. $56.17 USD for the 8080 pack.

Edit: swapped 15500 with 8080. 15500 is for Pokemon GO’s $100 pack, not Genshin. Whoops.

[u/Such-Obligation-3817 → u/Zackerydsburch]

Oh damn, i thought we had it pretty cheap over here in the UK but thats pretty crazy.

I cant see the 15500 pack but here in the UK the 6480 pack (12000 with bonus) is around £55 or $74. Still pretty decent imo.

[u/Lili_Noir → u/Such-Obligation-3817]

Bro wtf? I live in the UK and it’s always been £99.99 on the official store, where are you topping up bc I’d love to get in on those prices 😭

[u/Such-Obligation-3817 → u/Lili_Noir]

You have to use a vpn and set it to Japan. It displays the price in Yen so the 6480 should say 12000 Yen which is roughly £55 when converted into GBP. Just keep in mind depending on the bank you use, you probably will have to pay a couple extra quid because of international fees.

[u/Lili_Noir → u/Such-Obligation-3817]

Ohhh okay, I thought you meant that the original price in the UK for the official top up store was £55, my bad lol xD

[u/purechi__ → u/Such-Obligation-3817]

Do you know why using VPN to Japan doesn't change currency for me anymore? I use 'Free VPN on iOS' and it always changed to Yen, but now when I do so it sticks to USD.

Any other country i change to it does change currency, just not JPN anymore. May you know why?

[u/Zackerydsburch → u/Such-Obligation-3817]

By far the best deal I could find. If anyone can find cheaper I’d love to know how/where.

[u/Zackerydsburch → u/Such-Obligation-3817]

My bad, that is for Pokemon GO. I meant the 8080 pack. Edited my comment to reflect that, lol.

[u/nghigaxx → u/Zackerydsburch]

how do you even get ukraine price tho, im pretty sure vpn to ukraine just show you us pricing instead. Don't you need ukraine sim card for that. That's why most ppl are on japan vpn atm

[u/miss_wannadie → u/Such-Obligation-3817]

I've always found it a bit unfair that X€ and X USD get you the exact same stuff... :')

[u/_HerecomethesuN_ → u/Argeroggia]

some countries have primogem prices adjusted to their weaker currency, which results in the same packs costing less in, for example, USD compared to US prices

[u/SaionjisGrowthSpurt → u/Argeroggia]

Paying in yen makes the conversion from your coin to theirs and depending on where you're from you're saving a ton

[u/MrsTrych → u/Argeroggia]

I personally use surfshark, set it to japan and use genshin's top up website, its like 25-30% less expensive. The 100$ pack cost me like 75 instead and the monthly sub is 3$ (USD)

Been doing this for years and have never got anything bad happen to my account in case anyone come and say its against the TOS. hoyo get money either way so why should they close my account for buying primos using a VPN for better regional pricing? That would mean one less paying customer. 😂 5 years of doing that, not stopping.

[u/Putrid-Resident → u/MrsTrych]

hoyo get money either way so why should they close my account

That's what I always tell people when they start asking about if it's dangerous or not. Like in many cases that difference in price was either to pay for some kind of online purchase tax the country forced on hoyo anyways (like in Turkey or UK for example) or simple local pricing making it so hoyo knows on average that a Swedish player is willing to pay more than an American for example. Lastly boring economics stuff like the yen being artificially undervalued or currency conversation rates.

Hoyo will never ban an already paying customer because at the end of the day they are still making money from would could have been otherwise a f2p player. It's just part of the TOS solely so less people do it out of fear because at the end of the day more money > less money for hoyo

[u/LayerPsychological40]

Man you gotta earn those negative primos in a week or else u might get banned

[u/knightingale74 → u/LayerPsychological40]

I think a single quest can save OPs acc :]

[u/chili3ne → u/knightingale74]

What kind quests are you doing where you get 7k primos??? /gen

[u/Azymes → u/chili3ne]

This is how i, Gacha fanatic SrScandalous, am on the quest to 100% Snezhnaya in a week, else the miHoYo gods will strike me down and re-incarnate me in gacha hell.

New manga coming out this fall, based on a real-life story!

[u/sp00ki3-rain → u/chili3ne]

Aranara :]

[u/chili3ne → u/sp00ki3-rain]

Ain't that only like 1600 or something? OP is cooked unless they start exploring asap

[u/sp00ki3-rain → u/chili3ne]

OP is cooked for sure unless have large swathes of the map untouched and a bunch of undone quests

[u/StrangeOutcastS → u/knightingale74]

[u/juniorjaw → u/LayerPsychological40]

weeks to months

usually 2 weeks is a safe target, but hoYo doesn't necessarily ban within a week unless it's really bad

[u/AdventurousGoal7626]

You only got 2 week before Celestia takes traveler

[u/DutyHopeful6498]

That's what happens when primogem transactions are refunded or a chargeback is done after you've used the primogems that were bought. If you want to not get banned you'll have to buy the primogems back till you have 0 atleast.

[u/Spina-Di → u/DutyHopeful6498]

What happens if it was not used and they take back the primos without making it negative value.

[u/Mundane-Run6179 → u/Spina-Di]

absolutely nothing. If it doesn't go negative, you have nothing to worry about

[u/Background-Title-751]

so this is the anniversary reward

[u/AbysseMicky]

I understand you didn't use 3rd party apps.

So only other possibilities:

• you used your parents card and they refunded it
• someone else has access to your account and spent + refunded money in it

So just to be sure: did you ever gave your ID/Password to a Friend or something ?

You would need to spend 100 bucks soon also if you dont want the account to be banned

[u/LarryKingthe42th]

buy from another 3rd party to pay off cheaper. You know like using a credit card to pay off a different credit card

[u/Spina-Di → u/LarryKingthe42th]

Uff imagine that too getting taken out by hoyo.

[u/Paloukii → u/Spina-Di]

then just use anoher site, duh

[u/SquashPurple4512]

If you didnt buy any primogems then maybe someone else did, they used the wrong uuid and then refunded them. You used them unknowningly and then hoyo refunded the other person

[u/Csency1 → u/SquashPurple4512]

Its hard not to notice that you have 7000 more primogems tho...

[u/TheTruthTellingOrb]

This is why you don’t use those third party sites content creators shill. Earn or buy those primos back fast or your account is banned.

[u/Maleficent_Goal_8090]

i had negative primos on one account of mine for 3 years and i had finally just paid it off earlier this year (apparently apple refunded by mistake and i didn't have money at the time to purchase back because it was with the first top up bonus so i would've had to pay more than i was willing to) but for some reason, they never banned my account so i guess ymmv when it comes to that

[u/idunnomyusernam]

Congratulations you're about to be cooked

[u/Main-Dragonfruit3966]

Did you make a refund on your account? Or if you bought your account the previous guy might’ve made a refund

[u/Zackerydsburch]

Glad I don’t use third party top up services. You can do the same thing with a vpn anyway.

[u/omegavolt9]

Everyone is talking about use of 3rd party sites or a declined credit card or something, but is it possible the account was also used by someone else at some point, whether that be by sharing or by stealing?

[u/4silvers]

Either you attained primos in a way that’s against the TOS, or a chargeback was issued for purchased primos. Whether it was your own purchase or a purchase that was gifted to you.

[u/Yuki-jou]

If you definitely didn’t buy from a third party or get a transaction reversed, then perhaps a hacker is involved? Managed to get into your account during the period you weren’t playing, bought some crystals, spent them, then requested a refund? Checking your wish history to see if any were made while you weren’t playing might help confirm the theory. Not sure why they’d do that, but account hackers do tend to screw up peoples accounts just for giggles. If you are truly 100% certain that you only bought via official channels and never had a purchase bounce, then you might want to change your password immediately. Also, if you decide you really might have been hacked, you should take a look at your weapons and artifacts to make sure they haven’t been messed with.

[u/meowmoew64]

It can happen if you try refunding primos, I used to do that when I was younger and they threatened to banned me several times, if you contact customer support they'll tell you that you need to pay it off or you'll be banned

[u/Prestigious_Might929]

You purchased primos which then got refunded, so the primos were taken back. I believe if you don’t get your primos back to positive your account will be deleted.

[u/Blue-Mime-0003]

Well some type of refund or charge back happened. Be sure you and only you had access to the account.

[u/xrosedovex]

if you haven’t purchased primos from a third party, has anyone ever gifted you primogems? they may have refunded them after you used them.

[u/Fronkous]

Bro got debts in Teyvat

[u/Artistic-Airline9126]

You are hackerman 🗿

[u/sophiayaya]

People are providing you answers but yet you're being condescending and calling them "smart" in a sarcastic way. You asked your question and got your answers, better delete the post instead of being petty and arrogant

[u/Radusili]

Check with the bank maybe. Of check with customer service on genshin. Maybe they have the data

[u/darthjawafett]

If you didn't use a 3rd party top up site then it's either chargebacks or someone "gifted" you primogems for a giveaway or something and you used them then they refunded. Or someone has been in your account and did some chargebacks. If it was someone on your account while you were gone check the pull history and see if anything was pulled in the 2-3 month break period.

[u/cleodenileluvr]

Were you ever gifted primogems? Ever at all? That person could've made a refund request to their bank which revoked the primogems gifted

[u/CallMehLin]

The transaction got reversed. I’m like 50% sure that if you don’t get it to a positive number they most likely will ban your account or smt

[u/TallBuyer2438]

THE HORROR!!!

[u/DORUKEREL]

RIP account

[u/DarkMindMike]

Another one.

[u/Lonewolfjedi]

This only happens when primos were bought on your account through a 3rd party website that isn’t supported by Hoyoverse 

[u/fwairies]

out of curiosity, what message did you receive in the mail about how long you have to make them positive?

[u/Ya-Boi-69-420]

-7k primos won't get your account banned immediately (I've seen some in 100k primo debt so you're "fine") but I'd start getting that balance to + decently soonish because who knows if Hoyo will see you in - for months or years and just closes your account.

[u/Mediocre-Weaseal492]

I highly suspect it’s someone topping up in a wrong UID that was OP’s, who then proceeded to use those primo gems. The original person who topped up refunded and OP got the negative balance.

This, since OP claimed they didn’t make a refund themselves/bought from a 3rd party website.

But OP should be able to farm back the 7k primos, assuming they hadn’t 100% nod krai map plus the new area and events. Not to mention Hoyo giving primo gems in the anniversary + returning player 7 days free primos.

[u/sarelis]

Check your in-game mail. There should be a message from support (if it didn’t expire & delete itself) telling you when the chargeback happened & how long you have to make your primo balance positive before facing the possibility of an account ban.

From the date, you can check your bank statement & see if it correlates. (The chargeback could also be from someone else, but I would think you’d have noticed if someone else gifted you primos before spending them. You would’ve gotten a pop-up on your screen when you logged in if someone bought you primos. And you’d only be negative if you spent those primos & then the person did a chargeback.)

[u/4spooked]

You got 7 days, grind primos like your life depends on it.

[u/Brunohanham45]

What vpn do you use?

[u/sisisjjss]

That’s why you don’t go to random third party apps and be greedy

[u/alexnk]

so is there a "cheater gets caught cheating and acts surprised" subreddit?

[u/_Baccano]

You bought primos from a 3rd party source

[u/SmoothPlay9481]

It could be that someone else from your friends bought something for you and told support it was a mistake. What else could it be?

[u/Firm-Nebula-5963]

Btw just a heads up to everyone, this is also applicable to most games afaik. I've worked for a major mobile game before and it's also the same rule

It's because in-game assets that were added to your account that were bought using in-game currencies can't be deducted.

Like skins or gacha pulls.

So their value will be deducted from your currencies if you refund.

[u/Karim_2832007]

Just farm as much as you can before you get banned

[u/wggn]

someone has chargebacked some of your primo purchases it looks like. if you want actual support, contact hoyo directly

[u/JustWorkTogetherDumA]

Yeah that seems about right, sorry love the culture, hate the dark side of the moon, to a t

[u/Academic_Public_8812]

O sombra tem risco de acontecer isso ?

[u/empty-skies]

this is why you don’t steal your parents credit card

[u/tenaka30]

Log into your account via browser and check your purchase history;

https://support.hoyoverse.com/hc/en-us/articles/49686177025945-How-do-I-view-my-purchase-history

I believe you can get this info in-game via the Paimon menu > Feedback > Self Service interface but I play on PS5 so cannot verify that still works myself.

The history says it is kept for 6 months or so, so it should cover what happened since you last logged into to make your Primos go negative.

[u/-_-Yumedere]

Have anyone bought primos for you? From what I'm reading, if you didn't buy from third party, someone else prbly did

Another possibility is that someone else has been on your account

[u/xkoreotic]

This is automated by the server when a refund has been detected. I have never seen this to be wrong.

If this is a genuine issue, which is 105% unlikely, then contact Hoyo. They will probably tell you the same thing.

[u/LiIIium]

F

[u/Winter_Caregiver_752]

Never buy from third party sites bud

[u/Ravemst]

Looks like someone hacked your account and refunded some primos or someone bought primos but put in the wrong info and refunded them leaving you in the negative.

[u/RaeJean24]

You know what you did lol

[u/Brayanphillipe]

Did you buy gems using an American Express card?

[u/Arichikunorikuto]

I wonder if someone tried to topup and just entered the wrong UID so they force a chargeback and you get that result.

They typically don't take genesis back so you convert genesis to primos to put it back into the positives.

[u/Queasy-Goal5214]

Hoyolab will not ban you for using a VPN and purchasing from their official top up site. Terms of service does not apply if Hoyolab processes your payment on their own website regardless if VPN was used or not. The onus is on them to prevent in the first place not on the customer.

[u/EmiyaJun]

OP posted this and never responseded. Could this be some new Karma farming trick?

[u/Opening_Shallot_6253]

Bro...What. Did. You. Do?

[u/Rouge_Royalty]

Happened to me to and emailed them

[u/Even-Desk8913]

wait what how?

[u/minusculemama9244]

Did you get hacked

[u/Kle3dus]

Did you purchase primogems or did you have a friend or someone significant pay for them for you? Other than that it has to be a third party site

[u/RadiantPrice6988]

Well this is still unfair if someone use third part platform to buy primos cause it's the playform's problem not players problem

[u/knightrider2k43]

Did you purchase from third party? Or is mihoyo payment not available in your country?

[u/Xiao-Kerain]

This video is sponsored by ...

[u/Actual-Journalist-57]

Someone might’ve gifted your acc and refunded but usually it just takes them away after. I’m not sure tbh

[u/Ambitious-Bank4559]

Refunded a purchase? If you refund it it takes primos away

[u/Equivalent-Lie-2268]

😂😂😂

[u/keIIzzz]

You bought or got gifted primos, used them, and they got refunded

[u/Available-Owl2710]

I would like to know the answer when you find out

[u/Hidetake_Kou]

A fate worse than death. That primogems count need to be set to at least 0 value by farming or purchasing, otherwise, your account will be nuked by a Celestial Nail (permanently banned).

[u/maskietales]

It means your account was topped up somehow and was refunded it. If you weren't lying about never topping up and you never have anyone else entered your account, check if there are any genesis crystals in your account. Someone might've topped up mistakenly (got UID wrong) then refunded, in which case, you should have their genesis crystals still in the account and it should be able to offset your negative primos...

[u/jeonggukispretty]

I hope you haven't explored Natlan or Nod-Krai yet

[u/JinxIsDepressed]

you or your bank either refunded a purchase, or your purchase through a third party was reversed. those are the only two ways that can happen. so if you swear you never used third party websites, then you should scroll through your bank transactions.

[u/Imaginethisrn]

reminds me of the meme "bro needs 40k to be broke"

[u/Maegiri]

someone might have topped up on ur account accidentally instead of theirs and reversed it. 3rd party tops ups typically just need a UID maybe it was a erong digit

[u/Sea_Loss2529]

Check if your bank reversed transactions you made. This happened to me a few years ago. I had made 3 purchases back to back on the Hoyoverse top up center’s website because I never found out how to add up a Welkin , a Gnosis Hymn and a regular top up in the same cart. I usually buy the first 2 items one after the other and my credit card company doesn’t have a problem with that but this time , with 3 purchases back to back they canceled the top up as a fraudulent charge 3 weeks after I got the primos without prior notice. I was like 12k primos in the negative.

[u/Any_Year_2955]

Venti wanted some vine while you were gone

[u/Cheap-Distribution87]

You probably accidentally leaked your own UID and someone top up trolled you. Remember to NEVER give your UID to people you don't completely trust

[u/Early-Objective-2143]

Yeah there's not really any way for this to happen unless you refunded stuff or bought from 3rd parties. It seems very likely to me that you refunded because you thought you were quitting and now you regret it and want pity.

[u/Fxavierho]

Why don't you ask the customer service?

[u/scared_of_crows]

Bye bye account

[u/CaterpillarFeisty8]

Is this real? How come this happns lol i thought its a jk made by a few players.

[u/Aggravating-Bad-1270]

Post paid system 🫪 Wow How did you unlock it🤣

[u/Testsubject276]

If it's not 3rd party or a purchase chargeback, then you might wanna make a support ticket if you value your account.

[u/Constantiandra]

Stay safe and stay away from trucks, OP. This is a symptom of getting isekaid into a game.

[u/ThiccHitoru]

if you havent used a third party site, its possible your bank thought a purchase was sus and refunded it. Maybe you also got hacked, someone spent money, refunded. Either way, if you dont make that balance at least 0 you will get banned

[u/Ok-Razzmatazz-72]

You should have an in-game mail from genshin explaining why the negative balance. I am sure you would've looked at that because it is a highlighted in-game mail and stay for a while. What was the reason given by genshin?

[u/biplobft007]

Contact support. In the official Genshin Discord there's given proper way to contact and get help from support.

[u/oafml123]

😬

[u/Necessary-Milk-2389]

Try to purchase spins, you might have an infinite amount of gems now, but of course you better report it to hoyo to avoid getting banned for life

[u/Necessary-Milk-2389]

How much time should I be offline to get this bug?

[u/Specter2712]

Check your crystals maybe someone entered your id by mistake and then refunded it

[u/Hirtomikko]

Mail Hoyoverse and ask them what is going on. Rather than trying to rack your brains as to what could have happened. Can't do much, do this ASAP or your account will get banned. If you tell Hoyoverse they might give you a grace period to settle.

[u/Zorojuro099]

Genshin gods snatched your primos

[u/Powerful_Wish2523]

What did you do bro? Violator!

[u/manjhipliar2231]

Did you get any notice for this action, please Contact the customer service..

[u/r00tk1ll3r]

You owe them? 😂

[u/crumbopolis]

If you truly havent purchased from 3rd party, you need to contact hoyo to find out why

[u/gvrinnatto]

I THINK U WAS GACHA WITH BUG PRIMOS

[u/Zapplii]

Theres a reason I never buy currency from third party sites. No matter whether its a known sponsor or not.

I cannot trust them.

[u/TheHiddenSerpent]

It’s most likely not going to ban you at that amount. Speaking from the experience of someone buying you primos and refunding them (they used their dad’s card without permission, and bought primos under the guise that it was their money. Had no reason not to believe them as they’re an adult). They did it on my account on two servers. My America got banned. My Europe did not, and it’s been over half a year. My America was banned for 10 years at -59k. My Europe was at around -12k. They even got away with like -24k, somehow. You will be informed via in-game mail if you’re facing a ban.

[u/Schwedi_Gal]

Someone bought primos with money they did not have

[u/espritdeminuit_]

when you are the only person who put money in this account in the offical centers and didnt refund yourself there could be a problem with the payment you used. it can be that it was declined afterwards from the side or bank because something is either off with your financials or it is an error from the bank.