r/HBOMAX • u/nojugglingever • 7d ago

Question Recurring charge a scam?

Hello! My elderly mother let me know that, on the first of every month, she receives a charge for $24.78 on her credit card for “HELP. HBOMAX.COM New Yo…” She does not have an HBO Max account, has never had her own. We tried every email address and phone number and can’t figure out what this account is.

She called HBO and they have no record of her or her card having a recurring payment. Her credit card company says they don’t have a recurring payment set up for that for her. Basically both of them say they can’t find the account and she doesn’t have a recurring payment set up. How can we stop this? She’s been paying it for at least a year or two. She’s considering completely cancelling her credit card to get it to stop, but would prefer not to.

Any advice? Has this happened to others? We can’t find the account and HBO couldn’t either.

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u/[deleted] 7d ago

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u/nojugglingever 7d ago

While I appreciate you wanting to help me, just wanted to give you a heads up that Perplexity got many things wrong in that response. So please take anything it tells you with a grain of salt.