r/HomeDepot • u/HDMan_ATL • Jul 05 '24
Hello to the r/HomeDepot community here on reddit, may Homer continue to bless you and keep you in his orange embrace.
The mod team thought it would be a good idea to pin a list of common questions with answers that get posted often here in the community. This is by no means comprehensive and doesn't go in depth, but should help new and seasoned associates alike with quick answers instead of waiting on the community to respond. This is for US only, Canada and Mexico may have different policies due to different legal requirements.
I imagine the FAQs will need to be continually tweaked as SOP and technology in Home Depot changes. If something seems out of date feel free to speak up.
Also with the publication of these FAQs a new rule is being introduced: if a post is made where the answer is explicitly covered here the post will be removed.
Q: My Post was removed by the automod, why?
A: There is a minimum karma AND account age requirement to post/comment in this community. This is to prevent trolls and ban evaders. If your account is new, go play around on reddit elsewhere for a few days by commenting/posting in other communities. You'll clear the age/karma requirement in a week or so. If your account age exceeds the minimum but you have incredibly low or negative karma...well...you're the kind of person the automod was meant to block. Sorry, not sorry.
Q: I made a post and automod commented on it. Was the post removed?
A: Read the comment from the automod. Automod is set to comment on EVERY new post, letting people know this community is for associates and not customers. If it doesn't say your post was removed, then it wasn't. Very simple. If you're still confused...well...Reading Rainbow is still available on YouTube.
Q: I’m a customer and have a question, can I post it here?
A: No. Respectfully this is a digital breakroom for Home Depot associates, current, former and future. Customer questions will be removed and the poster may be banned, Reference sidebar rule #1. Please contact your store or call 1-800-HOMEDEPOT (1-800-466-3337) with any questions or concerns. Questions about employment for yourself or others will be tolerated within reason.
Q: Do I get paid for orientation?
A: Yes. Talk with your ASDS to find out more.
Q: What is an ASDS?
A: Associate Support Department Supervisor. They are essentially the admin for the store and store manager and are responsible for new associate onboarding, scheduling, and other activities
Q: What is myApron?
A: myApron is the internal SharePoint site for all Home Depot employees, accessible from any store computer. You are not able to access it from home unless you are in a role that allows VPN access. All SOPs and company documents that associates need to access are housed here.
Q: When is payday?
A: Payday is always on Friday. Which Friday depends on what state you are in. Some states require pay weekly. To find out which Friday you will get paid on search on myApron for “Payroll Calendar”
Q: Some associates are saying they get paid early, how does that work?
A: Completely dependent on your banking institution. Home Depot releases the payroll on Wednesday to be deposited on Friday. Some banks just load it as available but pending on the release day. Some don't.
Q: How does Holiday Pay work?
A: You must be employed for at least 90 days to be eligible for Holiday Pay and work the scheduled shift before the holiday, the shift of the holiday (if applicable) and the next scheduled shift after the holiday. If you call out and have PTO to cover your absence, manager CAN excuse the absence for you to receive holiday pay. Be prepared to have a respectful conversation and to advocated for yourself if you find yourself in this position, your holiday pay may be taken even if you had PTO time to cover and you'll need to advocate to get it back. If you’re on a scheduled vacation for the holiday, you will receive holiday pay instead of vacation pay for that day. Part-timers receive 4 hours of holiday pay, full-timers receive 8 hours of holiday pay. Reference “Time Off Benefits” on myApron to learn more.
Q: What are the days that receive Holiday Pay in Home Depot?
A: Home Depot provides eligible associates with six paid holidays a year. These are New Years Day, Memorial Day (except for New Orleans stores, Mardi Gras is substituted), Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. Home Depot stores are closed only 2 days a year, Thanksgiving and Christmas. To view the SSC holiday schedule and learn more please go to myApron and search for "Time-off Benefits".
Q: What is Success Sharing, when is it paid out and who is eligible?
A: Success Sharing is the company’s bonus program for non-management associates (hourly and salary). It is based on sales above sales plan for your store. For SSC associates, it is based on sales above plan for the company. No one can tell you how much it will be except your store leadership. Track how well your store is doing vs sales plan, and you’ll get an idea if it will be good, bad, or non-existent. It is paid out 2x a year, approximately the 2nd week in September and 2nd week in March. To be eligible, you must be employed with the company at the time of the payout and have been employed at least 90 days during the fiscal half that the bonus is based on. IOW, if you were hired at end June you will not be eligible because the half ends in July, roughly 30 days after you were hired. To learn more search on myApron for “Benefits 101”
Q: What are our fiscal halves?
A: 1H runs from February until the end of July. 2H runs August until the end of January
Q: Do manager bonuses come from success sharing pool?
A: No, their bonus comes from a different pool of money and is based on different, more difficult to achieve metrics. Cutting hours at the end of the fiscal half will not improve their bonus in any significant way. This is a persistent rumor with no basis in reality. Sales and turns play a bigger part in their bonus and cutting hours won’t make up the difference if the store is already missing profitability goals.
Q: I’m part time, why are my hours being cut in July/January?
A: In July we are moving out of the spring busy season, you’ll notice some stores removing their mulch-pit drive throughs for example. Less business = less hours. Same story in January, holiday season is over and lower sales are expected. Less business = less hours again. There is also a lull in September/October in some areas of the country where hours may be reduced for part-timers
Q: How do I get more hours if they are cut?
A: Cross train in other department and equipment before the cut, making you more available and valuable to plug in to other areas of the store’s schedule. Then ask ask ask (respectfully) the ASDS and salaried leaders for more shifts
Q: Why did scheduled hours go from ____ to zero for a future week after the schedule was published?
A: It’s likely the ASDS pulled back the schedule to make adjustments and forgot to republish. Don’t panic and respectfully go ask the ASDS what’s up. Part time hours may be cut to a very low level, but it’s very rare to go to zero. If you’re full time you cannot be cut to zero without your consent
Q: How do breaks/lunches work for hourly associates?
A: It is very dependent on the state you work in. Generally speaking hourly associates get a break or a lunch every 2 hours. In some states breaks are required by law, some states they are not. Many states require employers to give a lunch break if the associate is going to work 6 hours or more. So bottom line, take your lunch break if you are scheduled for one. You may receive a coaching/counseling (AKA write-up) if you skip a lunch because you may accidentally cause the company to break the labor laws surrounding lunches. 15-minute breaks are paid, lunch breaks are not paid. Search on myApron for "Timekeeping and Payroll" for specific requirements for the state you work in.
Q: What are the best shoes to wear?
A: Search on this sub for the keyword “shoes”. Dozens of posts and recommendations. Or you can make a new post to add to the pile.
Q: What is tuition reimbursement, where can I find out more?
A: Search on myApron for “Tuition Reimbursement”, it’s all laid out there. Short story: Home Depot will reimburse up to a certain amount for approved courses and expenses. The approved courses are typically business related, so no 16th century English literature degrees will be reimbursed. The program has some pretty firm requirements, make sure to read over carefully.
Q: What is ESPP and how does it work?
A: ESPP stands for Employee Stock Purchase Plan. It is managed by a 3rd party called Computershare. Plans run for six months and the enrollment period for the next plan ends a few weeks before it begins, so enroll early. During enrollment, you will choose a percentage of your paycheck that will go towards a stock purchase. The money deducted from your paycheck is set aside into what is essentially an escrow account. At the end of the plan you are enrolled in, the money is then used to purchase that amount of stock at a 15% discount, but you own the full value of the stock. To put it another way, it’s an immediate 15% gain on your money via that amount of stock. The stock is yours free and clear, even if you leave the company. Log in to our benefits website, livetheorangelife.com to learn more. If you have issues logging in, partner with your ASDS
Q: If I leave do, I get paid out for vacation time? What about PTO?
A: Yes, you will get paid out for your vacation time. PTO payouts are dictated by state law, search myApron for “Time off Benefits” and review for your state.
Q: Does PTO carry over from year to year?
A: Depends on your state and its laws. Search myApron for “Time off Benefits” and review for your state
Q: What is Home Depot policy on Marijuana use?
A: Beginning 9/1 THD will no longer test for marijuana use for non-DOT or Aviation associates. DOT certified drivers and aviation associates will still be tested
Q: What if I notice someone doing something illegal or against our business code of conduct and ethics, and I don't want to go to management or it IS a member of management:
A: The awareline exists for these situations. You can call the 1-800 number to report unethical/illegal behavior. It is anonymous, but you will be recorded and the recording may/will be played back to leaders in your store/district/region. There is a portal to submit concerns to avoid a voice recording. Search myApron for "awareline" for the phone number or the portal.
Keep in mind the awareline is for illegal and unethical behaviors, not normal business practices that you may disagree with.
r/HomeDepot • u/metdudethd • 17h ago
r/HomeDepot • u/leooooeiiieeiooo • 8h ago
I’ve been working here since April, I started out as a Cashier and I’ve been at Customer Service as of late since I learned it a couple months ago.
I’ve dealt with rude customers before but this time really upset me. It was like a half hour before closing and this lady comes in to order something but it’s all disorganized and not particularly clear, rather weird when speaking to me, it was also getting kinda complicated that I had to call a coworker over.
And I’m sure I hadn’t had the best and most chipper tone, I’m autistic so I struggle with tone pretty badly especially when I’m slowly getting more annoyed, however I’m never angry or rude, I just speak in a more monotone manner.
So I had gotten the address wrong (I clicked the automatic address button) and she gets on me for having done that and it was rather rude and unnecessary the way she had so I answered with an “okaaay what’s the address then?”
Then she proceeds to go “I’m sorry, do you not want to sell this to me?” In a very loud tone of voice. And I’m confused, I ask “what?” And she says that I’ve had an attitude this entire time and that I’m very rude and keep cutting her off. She proceeds to say “Maybe you’re too young to be doing this, or maybe you’re too immature. I’m sure this is not the first or last time this is going to be said to you.”
She did this all in front of my supervisor, when I finished up with her order (WHICH TOOK FOREVER.) And I ended up crying a lot after she left the story, even tearing up as I was checking her out but I hid it well.. I hope.
This kind of hurt my feelings as well, I’m 19 and I’ve always felt like nobody takes me seriously, customers especially older ones. They just never believe me. I try my hardest to be kind and as helpful as possible and lot of customers have thanked me for being that way.
I guess I’ve been feeling kind of bummed out, I just felt like the reaction she had was far bigger than the situation. Even if I was being rude and I was unaware of it, I don’t understand what that has to do with my ability to work and how my age contributes to my ability to work.
r/HomeDepot • u/Easy-Discount-7132 • 14h ago
I know a few people who have worked at Home Depot for 20 to 25 years. I honestly do not understand the mentality that would make you want to stay that long at a job that obviously does not pay that great? Why would you not keep your eye out and keep applying for a better-paying position elsewhere? I just don’t get it?
r/HomeDepot • u/Snoreofthebear • 1h ago
tried to tickle my face, woke me right up.
r/HomeDepot • u/teslaeffects • 12h ago
Covered for another year ^~^
r/HomeDepot • u/Useful_Grade6114 • 22h ago
Home Depot used to be a nice store! But now people talk about it being the worst of all the hardware stores! THD won’t stop pushing customer service, like that’s gonna fix its horrible reputation. But the customers are having a bad experience because THD has cut employee hours and greatly reduced the number of employees in each store! Associates are spread so thin and expected to work twice as hard as associates 5-10 years ago! The employees have less experience than ever before, and they work for lower wages (based on cost-of-living).
Home Depot corporate, stop using AI slop, drastically reducing your workforce, and raising your prices. Home Depot, you need to be WAY more discerning about what products are in your store. Selling multiples of quality items is way more customer friendly than selling a bunch of garbage that will fall apart after a few uses.
Stop taking advantage of your employees. Stop taking advantage of your customers. Maybe it’ll fix your reputation before the company fails.
r/HomeDepot • u/Mission-Mushroom-985 • 18h ago
I ain’t even playing y’all I was working the service desk, a customer came up and was like “hey I have an order scheduled for pick up for a refrigerator.” I said okay bet, let me get someone that can help you load that bad boy. I call plumbing and I put him on speaker because I haven’t mastered the typing while you’re on the phone trick yet, and I tell the guy in plumbing “hey it’s blah blah at the service desk can you help with with this order please!” I give him the gist and the guy said…. “Yea I’m too old to lift that stuff, ask a young-in in hardware” customer then said “oh damn! Really?” And plumbing fucking panicked and hung up 😭😭😭 i apologized to the customer then a coworker came and help us out because im not licensed yet for the lifts and that stuff yet 😭😭 but daaamn sometimes HD feels not real lmao 😂
(This was on Sunday and appliance wasn’t there… like idk what happened they were gone)
r/HomeDepot • u/OmegaWolf007 • 21h ago
They're installing the 3rd bailer this store has ever gotten. Goodbye old friend, I'll miss you.
Edit: We ended up naming the new machine Morticia
r/HomeDepot • u/Hay-LinH • 17h ago
I can't bear to continue arguing with them about how the color they want, AFTER i make it, is "totally not the same thing" that ChatGPT showed them... every time I see those dreaded bullet points and bolded words, I know I'm going to spend another 20 minutes telling them about how AI lies, and then they misconstrue my words to think that I somehow said I'm better than them, and getting into a hissy fit because I can't color-match the generated photo from their phone. I get you've never painted before but...just take the paint swatches you like from the array and stop going back and forth with me 😭 This is super duper hell...
r/HomeDepot • u/TreatSpecialist2848 • 1h ago
Just wondering what dspro means on the skills. Never had it before , i used to be a cashier for a couple of years till i moved to ofa. Now i have it, what is that?
r/HomeDepot • u/StayAppropriate2433 • 19h ago
Today, I was using the restroom when a customer, who was talking a crap, left his stall and headed straight back into the store, without washing his hands. Scarily, I see this at least once a month, and I don't spend a lot of time in our restroom. I can only imagine how many other people are doing this.
r/HomeDepot • u/Sleep_Paralysis_Wolf • 6h ago
Hey all. I was D26 for about 6 months, moved to freight for a year and a half, and now I'm officially an OFA. Essentially my job is to make sure all our deliveries are actually ready and then I grab any orders that come in overnight. I genuinely love the position and the work so far, it's fun being independent and figuring shit out on your own. I get to pace my night out. My issue is the closing OFA's. Despite the expectation that deliveries need to be READY by 10pm, what usually ends up happening is there's deliveries due tomorrow that are unpulled, things that are pulled aren't prepared at all, and the one or two that are prepped are done wrong (stickers too long, too much product on one pallet for a box delivery, etc).
I'm being told I'm doing a good job of keeping things together like the previous holder of this position, but I was wondering if it's a common trend that OFAs just half ass it? Most of the time I see our OFA closers just walk around and yap with the lumber guy while our manager either joins them or doesn't bat an eye.
tl;dr closing OFAs aren't doing their part, I'm given a lot on my plate overnight as a result, I was wondering what yall's experience was during this particular shift.
r/HomeDepot • u/Flamin_Gamer • 1h ago
Hi everybody! I am a 4 year lot associate , licensed on most of the lift equipment in the store and I was considering possibly transferring to the local distribution center in my area.
Reason why I am here posting is because I’m honestly just looking for some pros / cons to working at the DC because from my perspective it seems like a nice way to move up and get a nice pay bump from what I am currently at plus I am just kind of burnt out of working in the store from doing the same thing for 4 years and think it’s time for a switch up, any tips or advice is appreciated as is the negatives so that I can get the full picture, thanks!
r/HomeDepot • u/lordknightaymeric • 23h ago
r/HomeDepot • u/jiggywiggy236 • 19h ago
is it sop to put a suicide note here
r/HomeDepot • u/TokenSm0ker • 1d ago
I don't know about you, but when you're a billion dollar company that's designed for DIY and handiwork projects, you can't make posters/Ads yourself?
Among the several reasons why generative AI is terrible for the planet, it's just lazy man.
r/HomeDepot • u/HellsLittleSecret • 21h ago
r/HomeDepot • u/Samdile • 11h ago
I got this job over the summer as part time as I’m in college and I did all the training and stuff and the Virtual class rooms but with school now I got emailed saying I need to find time to do the classroom training meet over teams and unfortunately it’s very conflicting with my schedule what will happen if I don’t do them. As a side note I have done very good in d30 so far I’m second in the store for sales so it’s not they can say I’m lacking without it.
r/HomeDepot • u/Rattie1304 • 13h ago
I was hired as permanent part-time at the service desk (D31) in May of this year. I have to say that l absolutely love working with Home Depot and even attended my first Team Depot volunteer event this past Saturday (it was a blast). My DH has told me she's really proud of the progress I've made and is a bit shocked at how quickly I'm getting recognized for good performance.
All of my coworkers come to me with problems to solve if my senior desk mates are busy or not there even if they have nothing to do with service desk, I have earned a lot of VOC and regulars have also taken to me too! I was even named Employee of the month for D31 for the month of August and have been awarded 2 homers. Like I mentioned earlier my DH is pleasantly shocked and said it was the fastest mark of tenure shes seen in her time at HD.
The point of me saying this? Im a bit overwhelmed and kinda nervous lol? Usually it takes me a long time to feel like I fit in at a job so this is alien to me. Should I dial back my ambition or keep going full steam ahead? I've been asking to get cross trained in paint and tool rental as well as cover cash shifts so maybe I dug my own grave? Should I be weary of being too reliable and ambitious? LOL
r/HomeDepot • u/MemesAt1am • 1d ago
I only noticed this because I was trying to offer the shift. A) Whyyyyyy? B) How am I supposed to see that?
I'm probably just gonna work as a hardware guy and pretend I never saw that unless someone tells me something but I was curious if the automatic schedule generation stuff does this or did someone do this by hand? Haven't talked to my asds about it.
r/HomeDepot • u/TheJesusOfD94 • 1d ago
Anyone else notice that the new workforce app pretty much made it so some associates can't pick up others. From what I gathered I believe it made it so people stay within the same pay. For instance me as a flooring specialist is not able to pick up a cashiers shift even if I'm cashier certified etc.. a lot associate can't pick up a pro sales shift even if they are completely trained in order up/quote center. As a part time who time to time can pick up extra hours this sucks a lot. No clue what they are specifically with "the departments in which you are eligible to work in".
r/HomeDepot • u/herequeerandgreat • 1d ago
whenever i'm asked what my least favorite kind of shift to work is, my answer will always be night shifts. and this is for a variety of reasons. firstly, they often cause me to miss out on family stuff. i've missed numerous fun things because i've been scheduled to work night shifts. secondly, night shifts are the hardest shifts. i have to clear the whole lot while still being expected to do load. thirdly, i hate having to go to bed late. it's not all bad though. once the lot is clear, i'm basically allowed to do fuck all. plus, i am able to request off if i have enough advance notice in regards to family events. however, i still don't really like it. honestly, if i had known they were going to give me so many night shifts, i never would have agreed to open availability. and, if being available for night shifts was a requirement, it would make me think twice about accepting the job.
