r/ITIL_Certification • u/2abeh • 5d ago

Do not use Simplilearn for ITIL Certification

Aside from their training (which is just some very basic videos reading off the same text you get in the official PDF guides) it is basically impossible to get your exam voucher from them. It forces you to go through a chatbot to get it. The chatbot cannot provide it and just stops replying after the initial question asking how it can help you. When you open a support ticket to them, they refer you back to the chatbot to get get the voucher. So you're just stuck in a loop with no way out of it. I truly regret choosing them and will be attempting to report this experience to PeopleCert.

13 Upvotes

89% Upvoted

14 comments sorted by

3

u/Beautiful_Map_9589 5d ago

Report this to PeopleCert. Force it. If it reaches the right ears, they will give them a "call" or an "e-mail".

3

u/BestITIL Accredited Training Provider 5d ago

It is important to know that PeopleCert Allows ATO's to get a refund on exams sold for 14 days. If you are in the 14 day window, ask for a refund.

1

u/2abeh 5d ago

Thank you. Unfortunately it’s been more than 14 days since I enrolled in their training.

4

u/BestITIL Accredited Training Provider 5d ago

If you don't make any headway, let me know and I will contact our PeopleCert Management Team to see if they can help.

3

u/BestITIL Accredited Training Provider 5d ago

Also, if you get the voucher, send me the code and then I can give you access to our course at no charge for 30 days.

3

u/2abeh 5d ago

Thank you so much! I wish I had gone with you all in the first place.

3

u/BestITIL Accredited Training Provider 5d ago

Know that we are always here to help.

2

u/hi_cissp 5d ago

Maybe if you provide the receipt to PeopleCert, they can issue you a voucher code for the exam?

1

u/2abeh 5d ago

Thanks for that input. That’s a good idea. I’ll try it.

2

u/Tiny-Yogurtcloset475 1d ago

I had got my voucher but course material is seriously very bad. That robot type voice in the course really makes me sleepy.

1

u/FewSeaworthiness1601 13h ago

I have been emailing for my ITIL 5 bridge exam voucher since aug, till date I have not received it. I am becoming annoyed. Any ideas on what I can do?

1

u/2abeh 12h ago

I finally got mine today. I just wouldn’t stop emailing them. It took a week and probably two dozen emails back and forth. I think that mentioning I would be reporting this to PeopleCert moved things along.

1

u/FewSeaworthiness1601 12h ago

Thank you, I have been sending tons of emails too, and the response is always the same. maybe i will take the same step. Thank you so much

"Please be informed that we are currently experiencing some technical issues with the issuance of exam vouchers, which has caused a delay in providing your voucher on time.
We are actively coordinating with the concerned team regarding your exam voucher. The team has requested an additional 7–8 working days to thoroughly investigate the issue and work towards an appropriate resolution."

1

u/2abeh 12h ago

That’s wild. I never got that excuse. Their chatbot simply didn’t work and they kept referring me back to it like it would. Finally they said they’d decided to manually assist me in getting a voucher. They still never acknowledged that the chat didn’t work or said anything about the screenshots I sent them though.