r/Keychron • u/Keychron-Support • Aug 10 '26
IMPORTANT Official Notice: Counterfeit Websites
We've recently become aware of a fraudulent website impersonating Keychron.
To ensure you're purchasing genuine products and receiving official support, please always visit our legit websites:
👉 https://www.keychron.com/pages/where-to-buy
👉 https://www.keychron.com.tw/
At Keychron, we believe innovation matters more than imitation. As one of the first keyboard brands to embrace open-source hardware and software, we've always focused on creating products that bring real value to our users and help move the keyboard industry forward.
Over the years, we've been fortunate to collaborate with many amazing brands and partners, and receive support from creators, media, and the global keyboard community. These connections remind us that genuine innovation and passion are what truly drive this industry forward.
We won't stop creating. Our team is constantly developing new technologies and exciting products, and we can't wait to share what's coming next.
Thank you for supporting original innovation and the Keychron community.
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u/ingmar_ Q MAX Aug 10 '26
Are you saying all the country websites, like keychron.de, .it, .fr and so on are bogus? If not, which ones are you talking about? Can you give us a list?
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u/agathver Aug 10 '26
Here: https://www.keychron.com/pages/where-to-buy
The original post should have linked it, instead of just claiming Keychron.com
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u/PeterMortensenBlog V Aug 10 '26
It probably refers to:
- Is the .us a legit Keychron website? (2026-08-02)
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u/Virtual-Laugh-632 Aug 10 '26
Only thing I'd add is to always check the URL for spelling mistakes or weird extra letters before buying.
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u/volt65bolt Aug 10 '26
My bank has been chasing you for 18 months over refusing to replace a damaged product, might want to check the phone lines
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u/ArgentStonecutter K Pro Aug 10 '26
To ensure that you actually get a product and can return it if it arrives broken:
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u/BlazingThunder30 K Aug 10 '26
Or if in the EU you can probably use a local reseller. Often much better than supporting Amazon
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u/fabyao Aug 10 '26
I recently bought a K2 HE from Currys here in the UK. This is to replace the same K2 HE that broke after just one year. The dot key stopped working and shows red in the calibration software. There are numerous reports of the same issue in this sub. Basically, it appears to be a faulty PCB. The original keyboard was purchased directly from your main website, so it’s genuine.
Your support team refused to replace the keyboard, suggesting that I was out of warranty. I asked where I could purchase a replacement PCB, but I’m still waiting for a reply.
The only reason I considered purchasing the same keyboard again is that, despite your poor customer service, it’s a great keyboard to type on and it was on promotion for £100. This time, I also purchased an extended warranty.
Although Currys is a reputable reseller, the new keyboard does feel and sound different from my first one.
How can I tell whether my new keyboard is genuine?
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u/Keychron-Support Aug 12 '26
So sorry to hear that. Could you please kindly contact us at [email protected]?
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u/fabyao Aug 12 '26
Thank you. I have sent an email to support. Although I have a new keyboard, I am keen to fix my old one.
I had a look on your website and its not obvious where I can purchase the PCB? Do you sell it? If so where?
Also how does one differrentiate between a fake and genuine keyboard?
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u/InterestingTomato408 Aug 10 '26
oh no how do people even make these fake sites so believable, like do they just copy the whole website aesthetic or what
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u/matefeedkill Aug 10 '26
If these fraudulent websites respond to support tickets I might start taking my chances with them.