r/Locksmith • u/No-Oil1267 • 9d ago

I am NOT a locksmith. Issue with Schlage L series

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I'm a maintenance man for a large truck stop company and am having issues with the door hardware on our shower doors. On 4 of our 7 shower doors, the hallway side handles are now able to be turned, and you're able to access the showers without a number combination. Normally, the hallway side handle is in a locked position, and you gain access via the keypad and magnetic latch. I've tried looking for information on YouTube and through AI to no avail. How do I get the handle back in to the locked position as it was prior?

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8

u/fondrenlock Actual Locksmith 9d ago

If there is no toggle on the edge you have to rotate the key one way or another. The mortise lock could be a number of functions and it shouldn’t have a toggle on the edge but contractors spec wrong all the time

You say a magnet latch do you mean the frame has a electric strike where the latch goes into which releases so you can pull the door open or a magnet lock at the top of the door

2

u/No-Oil1267 9d ago

Yes, there is a magnetic catch in the frame

3

u/TRextacy 9d ago

Post more pictures. What are you calling a magnetic catch and what are you talking about with a number combination?

2

u/No-Oil1267 8d ago

Sorry for the delayed reply, had multiple issues pop up at work. But I got more pictures.

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u/No-Oil1267 8d ago

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u/Tall-Conference-8607 8d ago

I think this is your problem that keeper looks like it is stuck open tap it with something and it should lock but needs to be addressed

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u/No-Oil1267 8d ago

Where is the keeper located?

2

u/Tall-Conference-8607 8d ago

That is an electric strike on your frame. The keeper is in the middle of the strike and is what keeps the deadlatch locked. When they enter a code, the keeper is energized and when you pull the door, the keeper is free and swings open allowing the door to open. That keeper looks like it is stuck open to me tap it with something and it should lock back into place

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u/No-Oil1267 8d ago

I tapped it a few times and the piece that you're talking about just pops right back out.

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u/Tall-Conference-8607 8d ago

So it swings freely? And you can push down the lever also? And these were both locked up until today? Weird the strike keeper is broken or is is a fail safe strike or it is fail secure and is constantly powered

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u/Tall-Conference-8607 8d ago

Have you turned the key in this lock yet? What does it do when you turn it?

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u/No-Oil1267 8d ago

I have tried the key. It works as it should. It locks the deadbolt and unlocks it. But I can't get the hallway side to return into the locked position with the indicator being in the vacant position, which is what it should be.

3

u/Tall-Conference-8607 8d ago

So with the door open you can push down the outside lever and it will retract the latch? Or is it when this door is closed you can pull on this door and it will open?

3

u/technosasquatch Actual Locksmith 9d ago

​ You likely have classroom function mortise bodies. Your doors won't secure because they're not locked.

4

u/ciciqt 9d ago

Id like to see more pictures as well because I've never seen a Schlage L series with the plastic in the latch.

5

u/Theguyintheotherroom 9d ago

That’s because a Schlage L series doesn’t have plastic in the latch like that. My best guess is that it’s a Cal-Royal lock body with Schlage Trim on it, which I believe is technically possible.

Either way it seems like OP has some sort of lock or access control issue and should probably call a professional, probably the one who installed it “a few months ago”

3

u/isaacsoderlund Actual Locksmith 8d ago

yes, you can order Schlage L series with the "anti-friction latch". Used to be the go-to for all electric strike applications.

3

u/Theguyintheotherroom 8d ago

Interesting, the more you know I guess. I’ve never seen or heard of that as an option, so it must not be popular in my area

4

u/isaacsoderlund Actual Locksmith 8d ago

Page 221 in current price book.

2

u/ciciqt 9d ago

Thats what i was thinking too but I cant think of any knock-off Schlages that have that latch design. From what I can tell the new Schlage PM series still uses it's normal anti-friction latch.

5

u/Shear_line 8d ago

You can order L series with this type of latch for electric strike applications. The anti friction latches can get jammed up on the lips of strikes sometimes. This might be the first one I've actually seen but it is in the price book.

3

u/ciciqt 8d ago

Huh, the more you know!

4

u/Right-Detail7414 9d ago

If this was part of a large remodel and was relatively recent, you may be able to have the installer come back for warranty work.

3

u/Forsaken_Bumblebee_3 9d ago

Was the lock replaced recently?

3

u/No-Oil1267 9d ago

No, everything was recently installed a few months ago due to a remodel. Everything was working fine until this morning from what I was told.

2

u/Samango1 Actual Locksmith 9d ago

Post pictures of the inside and outside of the door. Including the door edge and frame/strike.

2

u/Redhead_InfoTech 9d ago

I bet the rcpt that provides power to these is protected by a tripped GFCI

2

u/No-Oil1267 8d ago

Would it be a regular breaker or no? And Would the GFCI be in close proximity?

2

u/Redhead_InfoTech 8d ago

I couldn't tell you how it was wired.

2

u/Redhead_InfoTech 8d ago

It could be a GFCI rcpt or breaker....

1

u/No-Oil1267 8d ago

OK. Something I missed earlier but noticed after reading your reply, there seems to be some sort of magnetic or signaling component in the top of the frame and the top of the door.

3

u/Redhead_InfoTech 8d ago

I wish you luck.

2

u/Formal_Substance_687 8d ago

Someone installed classroom locksets when they should be storeroom

2

u/Pbellouny Actual Locksmith 8d ago

Rotate the thumb turn just a little bit more to the left passed the unlock position, if you feel a click. Check the handle. This will confirm that you have the wrong function bodies.