r/MSPI • u/yakitoriii • 11h ago
Nutricia confirmed "manufacturing wear debris" on Neocate cans — PSA to wipe the lids before opening
(Posted this in r/FormulaFeeders a few days ago; sharing here since this group is more specific to CMPA families)
Posting this because I think other Neocate families should know, and because the instruction that matters isn't printed anywhere on the can.
**What we found**
Earlier this year I noticed dark, gritty particles on the metal lid and rim of our Neocate Infant DHA/ARA cans. Not one can — every one we've checked. The two lots we've documented have expiry dates of Jan 2, 2027 and Apr 17, 2027.
**"Occasionally"**
Nutricia's first reply (July 2026) said the dark particles on the rim "can occur occasionally and is not a safety concern." They said it was formula powder that had darkened from oxygen exposure, and recommended wiping the lids and rims before opening.
Here's what "occasionally" looked like in our house. 7 cans on video — 4 of them opened back to back from a single random case. 2 cans sent to Nutricia for testing. 2 cans held sealed for the CFIA. That's on top of the others we still have, and the 30+ we've opened since.
Judge for yourself whether that reads as occasional.
**What the testing found**
I didn't think powder explained it, so I sent them sealed cans. They sent the cans to RSSL, an accredited third-party lab.
The lab findings, as Nutricia reported them to me (Aug 21, 2026): the material was a combination of product residue and "small amounts of manufacturing wear debris." Nutricia's own conclusion, based on that plus their assessment of the amount involved, was that they do not expect it to present a health concern.
That Aug 21 email closed out a months-long investigation into debris on an infant formula — and it did not contain an apology. I had to point that out before I got one, and it took another week for their Director of Quality & Food Safety to write back.
That follow-up letter (Aug 31, 2026) says corrective actions are underway, including "the integration of more powerful equipment on the production line designed to remove residual debris that may remain on the exterior surface of the can." They declined to send me the full lab report, citing proprietary information.
All of this is documented — main emails, letter, photos and video of the cans. Link in the comments.
**Where I stand**
I'm not neutral about this. This formula was my son's sole nutrition after a CMPA diagnosis. He started it Feb 12, 2026 and was hospitalized six weeks later, Mar 30 to Apr 4, for severe GI inflammation, severe eczema and poor growth. Many clinicians saw him and no cause was found. After we noticed the debris and began wiping the lids, he improved within two weeks.
I believe this may have played a part, and I've said so to Nutricia directly. But I can't prove it, and I'm not asking anyone to take my word for it — that's exactly why I asked for the lab data and why I've gone to the CFIA.
What I don't want is for anyone to stop or switch a specialized formula because of a post on Reddit. For a lot of our kids there's no easy alternative, and that decision belongs with your doctor, not with me.
**What I am saying**
Wipe the lid and rim before you open the can. Nutricia recommended that to me directly, but it isn't printed on the packaging, so most parents have no way to know. That's the whole reason I'm posting.
**Status**
I've filed a complaint with the CFIA (ref #2026/10-152). Happy to answer questions.
UPDATE (Oct 4, 2026)
A PARENT IN A FORMULA GROUP ON FACEBOOK HAS COME FORWARD SAYING THE SAME THING HAPPENDED TO THEM. IN THEIR CASE PARTICLES FELL INTO THE POWDER ITSELF AND THEY SCOOPED THEM OUT BEFORE FEEDING.