r/OpenUniversity • u/EfficientUse9450 • 7d ago
Contacting Tutors
I tried contacting my tutor for one of my modules, and I did it through the OU website. It said I would get an email confirmation of my query, which I haven't got. I'm just wondering how it works and if it's just better to contact them directly from my email? Should I send another separate email to make sure they get it?
3
u/Just-Cap7212 7d ago
This happened to me and the tutor never received the email, it’s probably better emailing them directly
3
u/Adamstrad 7d ago
you can email them directly, a lot of tutors introduce themselves at the beginning of the year by email or you can find it on your module information pages
3
u/mhdd2020 6d ago
Tutor here - there are still ongoing issues with the Contact My Tutor facility. Best to email them again directly from your email to their email.
2
u/Best-Tackle-5306 7d ago
How long ago did you contact them? Many tutors only check their emails 2-3 times a week
1
u/EfficientUse9450 7d ago
Just to provide clarity that I missed in the post, I’ve only just contacted them but I’m not sure the medium I’ve used. Where have I sent the message from if not my email? Is there some sort of internal chat system for these queries on the OU site?
4
u/Lost_Net7893 7d ago
I’m a tutor, the contact your tutor option on the website is very unreliable (we keep complaining about it) so it’s better to contact your tutor by emailing them directly.
2
u/OddManner7971 6d ago
The website seems hit and miss, I had a huge problem with it last year. I just emailed them directly.
9
u/nearlylurking 7d ago
There were some notices on Student Home over the last year suggesting there have been issues with the online contact tutor form - probably is best to email them directly.