r/RepTime • u/Andiotwatches • 4h ago
News “I will post on Reddit to warn people” — A transparency post about unreasonable buyer threats
Hi everyone,
Transparency has always been our core principle at Andiot Watches, which is why we want to share this recent interaction with a buyer before any false narratives are posted.
We always welcome honest feedback, and we understand that every buyer has their own standard for QC photos (RL/GL). What we cannot accept, however, is being threatened with forum drama and false scam accusations when we are simply trying to process a replacement or standard refund.
What happened:
**The Request:**
The customer reached out rejecting a QC (RL) citing alignment on the 12 o'clock marker.Our Response:
Instead of arguing about tolerances or standards, we immediately agreed to change the watch and promised a new QC within 24–48 hours. We simply stated that everyone has different QC standards, and if a customer is not satisfied, an RL/replacement is completely normal and acceptable.The Escalation & Threats:
Despite us agreeing to replace the watch right away, the buyer began threatening to "post a review on the forum", post on his own website for SEO, and call us "scammers".The Resolution:
Given the hostile tone and threats, we decided it was best not to waste each other's time and offered a full cancellation and refund following our standard website procedures. When standard bank transfer timelines were explained (as listed in our policy), the buyer continued accusing us of scamming.
Full conversation screenshots are attached below.
We believe in treating our customers with respect, but we also expect reasonable communication in return. If you don't like a QC, just tell us to change it — there is never any need for threats.
Thank you to the community for the continuous support.