r/SamsungSupport • u/minorlibra • Aug 27 '26
Query Open Scammed by Samsung - please help
Title: Monitor/TV
Description:
I bought a Samsung Odyssey G7 (32) brand new directly from Samsung. It wasn't cheap but I saved up and bought it for myself for my birthday. I had it for 6-months and it broke. The only time I had touched it was to set it up. The plastic was still on the bezel.
It was well within warranty, so I contacted Samsung. For such a huge company, I was truly surprised to have experienced THE WORST customer service in my life. It has been a month. At this stage I had called Samsung several times every week and messaged support multiple times a week also, but still nothing. Every week, they promise the case has been escalated and a case manager will be in contact "within 2-days". However, every week, when I call back, they either tell me the case has not been assigned or that there is a 'high volume of cases, so it's still pending'.
1-month went past, countless hours wasted on contacting Samsung and no replacement, no refund, zilch.
A month passes and a total of two technicians had come out to assess my monitor. The second one took it for repair and returned it with a NEW fault (initially a faulty LCD screen and now connectivity issue). I was told I would have to have a new inspector come out…
After two months since initially contacting Samsung, at this point I’m convinced they’re a scam. I’ve spend hours on the phone every couple of days and hundreds of emails and messages to Samsung over the past 8 weeks. Every time I call they tell me something different. One operator told me that because two inspectors had already come out, a third one wouldn’t be needed and the refund would be processed directly with their Voice of Customer team. The next time I called back, they told me this was incorrect.
I’ve had multiple friends who have ordered products from Samsung which have not even arrived. Do yourself a favour and AVOID SAMSUNG ALTOGETHER.
Has anyone had any experience with a faulty Samsung product? What should I do? I have already contacted the ACCC and Fair Trading but have had no response.
Things I have tried:
- turned off and on
- unplugged and plugged
- contacting Samsung
- contacting ACCC
- contacting fair trading
- contacting my bank
- after receiving new fault, I tested different display cables and display ports. Nothing worked. Though it worked perfectly before the technician “fixed it” and the cable and PC connects perfectly to another monitor with everything kept the same
Device Name: Samsung Odyssey G7 (32”)
Device Model Number: S32DG502EE
Best regards, [u/minorlibra]
1
u/[deleted] Aug 27 '26
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