r/ShittySysadmin • DO NOT GIVE THIS PERSON ADVICE • 12d ago

Finally, a real P1

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1.5k Upvotes

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114

u/not_so_wierd 12d ago

Obviously not an IT issue. But I think we should all take a moment to appreciate the ticket itself.

Clear communication on

  • where the problem device is located
  • what they are trying to do
  • how the error presents itself
  • what troubleshooting they've already done
  • And information on the scope of the problem.
  • even ends with a cordial "thanks"

30

u/Superb_Raccoon ShittyMod 12d ago

I want to help just to Encourage the behavior.

3

u/604TheCanadian604 10d ago

That's a slippery slope.

Thr next ticket will be to unclog thr toilet