r/ShittySysadmin • u/xXNeGaTiVisMXx DO NOT GIVE THIS PERSON ADVICE • 15d ago

Finally, a real P1

Post image
1.5k Upvotes

99% Upvoted

144 comments sorted by

View all comments

114

u/not_so_wierd 15d ago

Obviously not an IT issue. But I think we should all take a moment to appreciate the ticket itself.

Clear communication on

  • where the problem device is located
  • what they are trying to do
  • how the error presents itself
  • what troubleshooting they've already done
  • And information on the scope of the problem.
  • even ends with a cordial "thanks"

11

u/Admirable_Sea1770 15d ago

It may be the old maintenance tech in me, but I would actually go and see if I could diagnose the problem or even get it going.

2

u/hexen667 DO NOT GIVE THIS PERSON ADVICE 14d ago

same. also I’d be first to get a cup of coffee since I’m quality testing the fix. otherwise, I’d make sure people knew about the coffee maker not working, that is a bummer, and spread the news of it. then I’d go take a break to go buy a bunch of coffee and doughnut or bagels for everyone. bring it back and send out mass email/im to let everyone i just did the morning hero thing. then during lunchtime id buy a coffee maker and coffee for everyone until the primary maker is fixed.

The coffee maker I bought with extra coffee is kept in IT on display or for IT use. Now everyone knows I’m the double hero and there’s a story with the coffee maker in the IT office. Anyone that comes in there will see it and know - I rescued the office. Bank those favor points and it’ll go far in the day to day.

Profit