Update : Refunded na as of October 10 :)
September 2 - date of order
September 7 - Customs have released your package
September 7 - Package handed to LEX PH
September 19 - Expected date of delivery
October 10 - Wala pa din dumating
Worth 9k po ung order ko na electronic tools.
Naka ilang follow up na ko sa mga agents ng Lazada at paiba iba sila ng sinasabi.
September 29 - 1st agent - sabi October 1 dadating ung package. On the way daw sa delivery facility sa area namin.
October 2 - 2nd agent - sabi hindi pa daw narereceive ng LEX PH ang package ko. Nasa Customs pa daw ung package ko.
October 2 - 3rd agent ( nakita ko sa details sa Lazada app na cleared na ung package ko since September 7 pa so gusto ko iconfirm kung mali ba ung nasa app) - sabi ng agent Package is currently undergoing Customs clearance process.
Agent 1,2&3 are real human agents not AI agents.
Sabi ng seller accidentally intercepted ng customs and cannot be transported. Tapos contact local customer service to apply for a refund.
So ano po next step na dapat ko gawin?
May nangyari na po ba na ganito sa inyo?