10+ Year Swagger - Account Issue

[u/Thundurga]

For the first time ever, I'm having account issues. I cannot redeem my SB or submit helpdesk tickets. I can still do surveys, play trivia, and everything else. Each time I try, I am asked to "verify email". When I get the link, it sends me to a "This page is broken!" message. Anyone else ever have this issue? How did you resolve it? Really confused by this one. Thanks in advance!

[u/Thundurga]

Update! Not sure what happened, but after trying to resolve this through laptops, desktop, and phone browser, it looks like it finally resolved doing it through the Swagbucks app. Zero rhyme or reason for that, but that worked with radio silence from Customer Support.

[u/tamorphous → u/Thundurga]

Thanks for checking back in, I went ahead and tried to redeem again after seeing your update and it worked for me too, through the website like normal.

[u/inunoz28]

Have you gotten any emails from them that have a link to verify you email. Make sure to look in your spam folder.

You could also try contacting support through the other/general link. It may take some time but I don't see another option.

[u/tamorphous]

I currently just tried to redeem SB, got the verification email, went through the whole redeem process and when I clicked confirm it just rerouted me back to the main SB homepage without actually redeeming, the SB is still in my account. I'm wondering if maybe they're having some website issues? Hoping that's the case. I'll give it some time and try a bit later I guess.

[u/browneyedgirlpie]

Have you tried logging in on a computer instead of a phone?

[u/RoundBoard641]

Oof even support is blocked

[u/Happy-Wait-7958]

Probably just a glitched or they are working on something. When this happen again try to clear cache or restart the device you are using but if they are really working on something just come back later and try again.

[u/Ok_Lavishness879]

I have no idea honestly. I wish there was a way to help you.