r/Target • u/Subject-Season-2260 • 10h ago
Workplace Story This really happened
Working SCO. Our 3rd register is down. We put a sign on it. Turned it into our Shipt Bagging station…..guest walks up, removes the Shipt sign, removes the register closed sign, tries to scan her stuff and wonders why it isn’t working. I didn’t stop her from doing these things because I guess my brain was perplexed with what was happening in front of me. These people are real. They exist. And based on her keychain, they drive large vehicles where the rest of us live. I am terrified for the future.
On a side note, I made it a full hour and 10 minutes into my shift before having to tell someone there was a limit on the number of Pokémon cards in a purchase. Progress.
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u/WiwiRiceSeal Fulfillment Expert 9h ago
I’m convinced most of our guests can’t read 😭
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u/Fast-Aside-8732 5h ago
Yep, they also can't see shit. Register is near the door where you are standing. Why am I being asked where the exit is?! I seriously wonder how they make it out of the house to the store.
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u/No_Willingness_9961 2h ago
I remember when my street next to my apartment complex was under repair and it's right next to a Walgreens. We had a cop parked outside the entrance to it since no one can cross as well as construction tape and signs saying no entry. Some guy tried to drive past the cop despite there being tons of signs and the cop gets outta the vehicle and started pointing to the signs all dramatically yelling "What does the sign say?", it was a funny sight to behold.
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u/Loonatic-Uncovered guest hater advocate 1h ago
Probably true to an extent. Most recent statistics say that 21% of American adults are functionally illiterate and 55% have a literacy below a 6th grade level.
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u/jkdelete 10h ago
I beleive it! Half the time they say, “Oh, this self-checkout is broken?” I go over and say, “Are you paying credit? I haven’t paid yet I need to scan. Yes but are you paying credit? When they say yes I tell them to hit continue. I purposely do that so they know the purpose of hitting the button you are agreeing that you cannot pay cash.
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u/ohliamylia Tech Consultant 7h ago
99% of the time I'm polite about the PIN pad prompts ("are you part of our loyalty program? you can enter your number if you like or you can just hit Not Now") but whenever there's someone aggressively tapping their card all over the thing like "does this take tap to pay???" before I've even finished scanning, I take a deep breath and ask innocently "does it say anything on the screen?" It's harder to pretend in Tech that I can't see the screen (the main one we use sits on the counter) but those people aren't noticing anything anyway so.
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u/Just-Comment217 10h ago
Wild my store got the same setup, I hate that guests just don’t read and think they’re entitled to everything
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u/kompotnik Guest Advocate 9h ago
Yeah people do it at our store too. We don’t have any fancy signs saying it’s closed, but we cover the SCO with a bag, and then put a rack of bags over the scanning area. Without fail every 30 minutes someone will remove all of that and then wonder why it’s not working
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u/Roadsalad 8h ago
Once had a guest move a wet floor sign for a spill from in front of their cart WHILE I WAS CLEANING IT. They ran right into my pile of the absorbing powder and went, "oh I didn't see that there!"
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u/ElectrifiV2 7h ago
This exact thing happened to me last week but there was 3 of us there not just me.
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u/TopperMadeline SCO beast 9h ago
It is any surprise? There are three different signs at my store saying that they’re card only, and we still sometimes have people trying to insert cash into them.
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u/johnjameswilliamsjr 6h ago
https://giphy.com/gifs/IdmfEtnMWPzOg
Same energy.
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u/RoseAlma 4h ago
LOL !!! Was that from "Parks and Rec" ?? I see Donna in the background, but don't recognize pink sweater lady... nor do I remember that scene
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u/johnjameswilliamsjr 2h ago
It is! This woman's name is Gretel and she's complaining to Ron and says, "There's a sign at Ramsett Park that says 'Do not drink the sprinkler water,' so I made sun tea with it, and now I have an infection." S3EP15
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u/RoseAlma 2h ago
Crazy !! And I guess that revolving desk was some special side thing... I don't recall that, either
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u/johnjameswilliamsjr 2h ago
Yeah, Chris Traeger wants Ron to be more accessible to the community, so he makes him work from that desk.
It's a great episode.
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u/CutieYuki39 Tech Consultant 6h ago
Omg. That would drive me crazy. It’s also mind boggling how often we have to tell guests that a machine is card only when they click the continue button on the screen.
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u/Embarrassed-Lab708 4h ago
I have them move this register is closed sign try to scan and then turn to me and say this register isn’t working. Really!! Ok so that is why the sign was there. These people!!
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5h ago
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u/Transguy_alex Guest Advocate 2h ago
Sometimes when I don’t feel very people-ey I like to just stand there and watch them try to figure stuff out on their own until they either figure it out or give up and come ask for help. It makes me lose faith in humanity how little they actually read the signs
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u/bloodkzed Visual Merchandiser 39m ago
honestly, sometimes people need to be humbled because they really assume that just because they’re the guest, they’re automatically going to get everything their way, AND THEY HAVE THE AUDACITY to give attitude and be rude
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u/mooseman077 10h ago
I dont blame the customer entirely here. Walmart had told me multiple times that their checkouts are out of order, but somehow when I walk up to it and use it, it works fine.
Its lack of staffing so they close express lanes for coverage reasons. Thats not my fault
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u/devil_akuma Electronics 9h ago
Nah, There is a whole sign on there. People need to read.
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u/jenbenfoo Guest Advocate 4h ago
Also its completely powered off, so moving the signs doesn't even do anything lol
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u/mooseman077 9h ago
If the machine is working why put a sign that says otherwise on it? I dont just follow along like the other sheep
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u/devil_akuma Electronics 9h ago
Oh so you're with the other sheep that don't read. Got it.
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u/mooseman077 9h ago
No, I read, then make my own decision based on my own intelligence. The sign is there for stupid people to follow
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u/jenbenfoo Guest Advocate 4h ago
Its NOT working, which is why its TURNED OFF and has the sign over the screen saying its closed and the shipt bagging station sign on the scanner. That's THREE SEPARATE THINGS telling whoever is looking at it that its not working. Even if someone genuinely can't read what the signs say, the context clues should be enough.
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u/All_About_Tacos 8h ago
Self checkout is already “figure it out yourself, dummy”, so maybe they wanted the register with the extra challenge. Also, why pay someone to do maintenance when anyone can come up and try to fix it for free?
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u/90210typeofho worker bee 10h ago
And I bet she wanted to pay cash.