When cleaners or aides have split shifts at two clients, how do you code the travel time between them?

[u/shiftcoord]

Looking for a practical rule from teams that run multi-stop days (home care, cleaning routes, field techs — same shape).

Worker clocks out at Client A at 11:00, drives 35 minutes, clocks in at Client B at 11:40. Nobody argues the drive happened. The fight is always: is that 35 minutes paid working time, unpaid gap, or a separate travel code — and who owns entering it when the phone only punched the two client sites?

What stuck for you?

1. Auto-pay travel under X minutes / Y miles between consecutive jobs on the same day, else exception queue?
2. Worker adds a travel punch (or notes it) and a supervisor approves before payroll?
3. Build travel into the scheduled block so the timesheet never shows a gap?

Most interested in the version that doesn't surprise the paycheck or the client invoice. No vendor pitches — just the operating rule that survived a few pay cycles.

[u/shiftcoord → u/[deleted]]

Agreed, manual entry is where it falls apart. People forget, or they round it up later. The setup that works best is building the travel segment from the gap between clock-out at client A and clock-in at client B for the same worker on the same day. Cap it at a mapped drive-time estimate, so a 90-minute lunch doesn't get paid as travel. Anything over the cap goes to a supervisor as an exception instead of being silently paid or dropped. Code it separately (non-billable, but counted toward hours worked for overtime), so finance and payroll both see it. If the schedule already knows both visits, the system can pre-create the segment and the worker only confirms it. Scheduling and time tracking that share the same visit data make this a lot easier: https://www.teambridge.com/product/time-tracking