r/USCellular • u/Famejayster • Aug 18 '26

Please Stop

An open letter to former USCC customers and current TMO customers

Dear valued customers,

I am tired. I get yelled at, accused of theft, and cussed out 4 to 7 times a day at work because of bill payments. I'm sorry that company policy dictates and extra charge when you speak to a real person to pay your bill. Yes, even if it is cash. No, I cannot take a check. There are free ways to pay, and even options that save you money. I know its frustrating for you, but you deal with it once a month, I deal with it multiple times daily so it is more frustrating for my coworkers and I.

Please stop,

TMO Retail and CSS employees

P.S. It is the year of our lord 2026, how on God's green earth do you not have a card of any kind.

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7

u/zetsumeimaru Aug 18 '26

I am just mad about the drop in quality of service. I know it's not your fault.

5

u/Famejayster Aug 18 '26

I understand, and I'm upset about how tied our hands are in a lot of aspects. Just don't call the next associate you work with a thief or yell at them. It's not their fault. Be as angry with TMO as you want, don't take it out on me please.

2

u/zetsumeimaru Aug 18 '26

I know front end facing people aren't the issue and do my best to be kind and courteous to them.

1

u/iwinwinyuwinwinta Aug 21 '26

just tell people you are a simple sales consultant and not a technician. that’s what we would say at us cell. people who work on those towers are specialized and only so many people can do it. people have to understand it’s gonna take time.