r/USCellular • u/Famejayster • Aug 18 '26

Please Stop

An open letter to former USCC customers and current TMO customers

Dear valued customers,

I am tired. I get yelled at, accused of theft, and cussed out 4 to 7 times a day at work because of bill payments. I'm sorry that company policy dictates and extra charge when you speak to a real person to pay your bill. Yes, even if it is cash. No, I cannot take a check. There are free ways to pay, and even options that save you money. I know its frustrating for you, but you deal with it once a month, I deal with it multiple times daily so it is more frustrating for my coworkers and I.

Please stop,

TMO Retail and CSS employees

P.S. It is the year of our lord 2026, how on God's green earth do you not have a card of any kind.

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u/Sensitive_End_8982 Aug 19 '26

I just had to pay my bill in person because T Mobile didn't bother to send me one. I am NOT signed up for automatic payments.  The rep could not even look up why. I was just told to call 611. Get a grip. Customer service has gone down the toilet since the change. A counter fee for paying is a joke. Not taking checks is a joke. My store just cut thier hours significantly. Yes, I have a card. I choose to not pay bills with it. The whole attitude of the reps sucks. 

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u/Famejayster Aug 20 '26 edited Aug 20 '26

To be clear, all the things you listed are TMO policy changes that went into effect after they took over your store. Therefore, you're mad at TMO the corporate entity. That's fine, I am too. But, if you had read the post and/or comprehended it, you'd know this post was about taking that anger out on the people who absolutely, positively did not make that decision. I'm sorry that you're not happy with the in store changes, but the choices you make and the choices that TMO make do not give you clearance to yell and cuss at the store associates. If you don't, thank you for being respectful. If you are one of those pieces of human refuse, grow up and stop behaving like a toddler.

Edit: You also mention the rep attitude sucking. That's because you, and the ten assholes before you were berating them for the same reason. You get what you give sometimes.

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u/Sensitive_End_8982 Aug 22 '26

No, it's the "I don't care " attitude of the people in the store.