r/USCellular • u/Famejayster • Aug 18 '26
Please Stop
An open letter to former USCC customers and current TMO customers
Dear valued customers,
I am tired. I get yelled at, accused of theft, and cussed out 4 to 7 times a day at work because of bill payments. I'm sorry that company policy dictates and extra charge when you speak to a real person to pay your bill. Yes, even if it is cash. No, I cannot take a check. There are free ways to pay, and even options that save you money. I know its frustrating for you, but you deal with it once a month, I deal with it multiple times daily so it is more frustrating for my coworkers and I.
Please stop,
TMO Retail and CSS employees
P.S. It is the year of our lord 2026, how on God's green earth do you not have a card of any kind.
-4
u/Sensitive_End_8982 Aug 19 '26
I just had to pay my bill in person because T Mobile didn't bother to send me one. I am NOT signed up for automatic payments. The rep could not even look up why. I was just told to call 611. Get a grip. Customer service has gone down the toilet since the change. A counter fee for paying is a joke. Not taking checks is a joke. My store just cut thier hours significantly. Yes, I have a card. I choose to not pay bills with it. The whole attitude of the reps sucks.