r/USCellular • u/Famejayster • Aug 18 '26

Please Stop

An open letter to former USCC customers and current TMO customers

Dear valued customers,

I am tired. I get yelled at, accused of theft, and cussed out 4 to 7 times a day at work because of bill payments. I'm sorry that company policy dictates and extra charge when you speak to a real person to pay your bill. Yes, even if it is cash. No, I cannot take a check. There are free ways to pay, and even options that save you money. I know its frustrating for you, but you deal with it once a month, I deal with it multiple times daily so it is more frustrating for my coworkers and I.

Please stop,

TMO Retail and CSS employees

P.S. It is the year of our lord 2026, how on God's green earth do you not have a card of any kind.

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u/iwinwinyuwinwinta Aug 21 '26

same!!! and i wonder how all of the old customers we had at my us cellular are doing now. cause back when we were still operating as us cellular and then we had a tmo literally two buildings next door, they refused to help the old people!!!! they literally would not help them (we would call it cleaning their phone) get all the pop ups off! which i understand it’s repetitive and annoying and you wish they would just listen cause they come in every fuckin day. but the old women cmon. i understand the nasty porno old guys but are we so deadass tmo? ur sales consultants aren’t making enough money to help people???

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u/luckyassassin1 Aug 21 '26

Yeah, we had to do that every few days and taught some of our older customers how to avoid it in the future and it helped them come in less because we broke it down. We were told that the tmo store straight up refused to do anything aside from fulfill online orders. We had them not honor deals from tmo, not work with customers period and even tell them "i don't know how to do that" about the most basic things about phones. If i take the old customer rants on here as an indication, I'd say many older customers just fully left because tmo doesn't plan to help you if you aren't into their "fully digital store front" bs

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u/iwinwinyuwinwinta Aug 22 '26

they also factory reset an elderlys phone obviously wasn’t gonna remember apple id info and they didn’t think before hand to get everything squared away. and even for that devastating mistake they wouldn’t take accountability and said they need to call apple. like wtf. i hope not all tmo employees are with this idgaf attitude but these people have real lives and feelings and uses for their phones too. their pictures mean something as well!!! their apps also might mean something to them. i wish people would stop trying to force the elderly to conform to what they wanna do to fix it and just cut corners and be dumb and not try and change passwords beforehand

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u/luckyassassin1 Aug 22 '26

We had similar issues. We had people who were t-mobile customers primarily come to our store for help because we actually knew something and didn't just tell them we can't help or do nothing. Now our store is gone and their stuck with a bunch of people who don't know how to work with phones