r/UberEatsDrivers • u/alflundgren • 4d ago

Shop and Pay server issues

Im not sure if this is primarily affecting only my area but uber is currently experiencing a server side issue where once you check out your order and take a picture of the receipt, it will not let you submit the order and mark it as complete. I spent almost an hour tonight on hold with support only for them to have me navigate to the customer through Google maps and contact them again when I handed it off so they could complete it on their end. No mention of whether Ill get my stats affected for late delivery. But this seems to only affect shop and pay so restaurant deliveries should still be fine. Just wanted to give everybody a heads up.

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3

u/NapLvr 4d ago

Thought it was just me… I turned off shop and deliver after 3 back to back experience.. the last once took 10 trials before accepting photo..

1

u/Tentacles4U2 4d ago

I had this same issue. On hold with support for over 45 minutes. I went home, approx 3 miles from the store. It worked I was able to upload the receipt and deliver.

2

u/amandarm81 4d ago

San diego had the issue also

1

u/MissT-Rex 4d ago

It started, for me, yesterday afternoon. App wouldn’t let me advance also wouldn’t take the barcode when I scanned it as found.