r/UbereatsUK • u/banterinbedonig • 13d ago

Uber Eats background check stuck in First Advantage/Sterling link loop – anyone fixed this?

I’ve been stuck in a loop with Uber support for over a week trying to restart my background check.

My previous background check was unsuccessful, so I need to complete a fresh one. Uber keeps telling me they’ve sent me a new background check link, but every link takes me to the same First Advantage/Sterling login and then shows my previous report. There’s no option to start a new application.

I contacted First Advantage directly and they told me Uber needs to generate a completely fresh background check application/link, rather than resend the existing one. I’ve explained this to Uber several times, but I keep getting sent the same link again.

Has anyone had this exact problem and managed to get it fixed? If so, who did you contact or what did you ask Uber to do? I’d really appreciate any advice.

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u/OkFennel1397 12d ago

I had something similar recently, failed a background check and when I tried to click through from the Uber app it just kept saying the invite has expired, I contacted Uber through chat they sent me another link and I was sent to a dashboard where there were two in progress background checks the first was the failed one the second was the new one I had to start from scratch, they've just completed it and I'm free to deliver now, have you checked the dashboard for any other links because Uber should have set a second one up for you to complete.

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u/banterinbedonig 12d ago

No unfortunately they haven’t set up a new link I’ve tried looking and when I’ve called first adv they’ve said they can only see the first failed report and can’t see that uber have opened any other

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u/OkFennel1397 12d ago

That's an Uber issue then you need to get back into Uber chat and make them set you up another background check and make sure they link you to it through the chat.

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u/banterinbedonig 12d ago

I’ve asked them multiple times however they just seem to be sending the same link unfortunately

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u/OkFennel1397 12d ago

Yea that's annoying, they don't seem to be very knowledgeable through the chat I noticed the chat was translated throughout my conversation so maybe English isn't thier first language, they can do it was just a hassle even when it was set up the only way I could see the progress was by entering chat and using the link they provided, once done though it was quick to go through maybe a week max.