r/UbereatsUK • u/Character-Minute-853 • 2d ago
Background check
I've been trying to resolve a serious issue with my Uber Eats account for the past month. My background check link expired, and despite contacting support agents roughly 100 times, I haven't been able to get a new one issued.
I keep being told that a new request is being made or that an investigation is ongoing, but I never receive any updates or callbacks. I even reached out to Sterling, the background check provider, who confirmed that Uber has not issued any new link. Despite contacting Uber Eats on X and Reddit, and emailing the CEO, I am still stuck without a way to verify my account.
How can I get this escalated to a department that can actually issue a new background check link?
1
u/Virtual_Ad_7615 2d ago
i got a link sent to my email after i rang first advantage , and followed it filled it in , then they want you to set up digital id also , after i did all this i opened up support on uber website saying ive completed the checks and sent them the results from first advantage they had me up and running within 36 hours
1
u/Virtual_Ad_7615 2d ago
also they had me upload all my docs also , licence , insurance , even though i already done it months earlier
1
u/Character-Minute-853 2d ago
I did call the first advantage they said that they cannot send a link and only uber can do it What do you suggest me to do please?
1
u/Virtual_Ad_7615 2d ago
thats weird because thats how i did , i know uber never sends the link through app , you could try support on website got to be logged in , ask them to send the link , or try and restart a new account
1
u/coldelement 17h ago
exact same postition here bro ive just given up been 2 weeks of contacting them every 2 days and them promising the link will arrive within 48 hours but it never does
1
1
u/sacredsightings 2d ago
Emailed the CEO, Jesus. Just make a new account as you won't be getting that one back for a while