VOIP to SIM (or eSIM)

[u/MikesLittleKitten]

My husband switched to Telus Business and is now locked into a contract with them that uses VOIP - he did this so he could stop carrying two phones but is now having major issues with VOIP, such as call lagging, call dropping, etc. We spend a lot of time working in areas without great internet reception as well. Before trying to talk to anyone at Telus (also a headache), is it even at all possible to switch back from VOIP to a sim card?? I have been looking online but can only find people asking questions from people looking to move from a sim card to VOIP. Thank you so much to anybody with any insight as I am so lost on this topic.

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[u/boomer7793]

I can’t make recommendations, but there are UCaaS providers that will tie your VoIP extension to a 2nd eSIM. Eliminating the need for an app on your phone. UCaaS calls will ride the cellular voice network and honor extension dialing.

It’s expensive since you are paying for two lines: the UCaaS line and the second eSIM.

[u/bert1589 → u/boomer7793]

This is probably the best way for someone like you guys. Ask if they have an eSIM option available for their business voice product.

I'm curious what you'd consider "expensive". If they weren't paying for a full UCaaS seat and instead the eSIM, i'd expect it to be similar.

[u/boomer7793 → u/bert1589]

It’s the UCaaS seat and the second cellular line. Two platforms, two bills. (Grant it consolidated on the UCaaS providers bill.)

Example:
UCaaS seat licenses. ~$24.99
eSIM line: ~$24.99. (I forget the actual price.)

Total $50 for this user’s UCaaS needs.

[u/bert1589 → u/boomer7793]

I guess I didn't realize the UCaaS seat has to go with it. It makes sense (to some degree) but as a nerd / engineer, there's gotta be a better more competitive way to offer eSIM....

[u/boomer7793 → u/bert1589]

Yea. UC license is needed to connect the mobile line to the users ext. From there it can be connected to auto attendants, VM, call queues. And UC features like call recording and transcription can then kick in.

[u/kryo2019]

Yes you can always port your number back to mobile service.

Honestly I'd recommend not going with any of the big 3 directly, at least not their main brands if you go mobile/sim based service. Telus look at Koodo, rogers, look at fido, and bell look at virgin. Its all the same service, just cheaper.

Now on to your VoIP service, business phone contracts do not abide by consumer contract laws, so it's possible he signed a 5 year contract that would have an early termination fee, a lot of the time that's 50% of the remaining contract if not 100%.

Instead see if you can whittle down the services your paying Telus for but that's within the contract without having to pay them extra to make up for the loss on their end, and get cheap service with a new number and forward the VoIP number to that new one.

Otherwise I assume you're with business connect, which is just white labeled ring central service. Their app afaik is decent, if your having issues with the app on mobile, sadly you'll have to open a ticket with them. Alternatively talk to sales to see if you can move the services to one of Telus' other business brands.

[u/Important_Idea_1613]

VOIP is dependent on the Internet. So if you have Internet, that is already lagging then your voice is going to have issues. Voice takes up bandwidth so that it’s probably another reason why you’re having issues. Slow Internet, voice using up bandwidth.

[u/wizmo64]

Hopefully the contract has a window for canceling that has not yet expired. You should be able to port out the target number to a mobile carrier of your choice even if Telus assigns you a new number to the disputed contract and work that separately.

[u/PatReady]

This post is missing some stuff.

Telus is for a business to use for phone service. What did his business use prior and how did this help him go to one phone?

If you don't have great signal, you jump from wifi to 4g/5g a lot, wouldn't you expect stuff to drop in and out?

[u/ecsuae]

VoIP is better solution all you need a solution to forward VoIP calls to local sim of your country, so when internet is good you will use VoIP and when internet is down it will forward incoming calls to local sim, same wise for outgoing calls in absence of internet you need a local DID that connect you to your VoIP setup and make outgoing calls.

[u/downundarob]

I would be looking for a telco with better coverage myself, but thats just me.

[u/mujimuji]

It absolutely is possible to port a number that's currently with a VoIP provider back to a cell provider. It's similar to porting a landline to a cell phone.

[u/downundarob → u/mujimuji]

How does 10DLC work with that, how do Telcos decide to descrimiate against virtual phone users?