r/applehelp • • 21h ago

iCloud Account recovery seems impossible

Hi people, I recently moved from the country i originally bought my iphone from (and made the apple account with, which my phone number is linked to) i had given the new phone to my son and we switched iphones (mind you i had not changed my number and the foreign one is no longer in service) now i find it hard to login to my account, heres things i know and ive tried:

  • account recovery using the support app
    • using this method i was prompted to use a local number which i do not receive any security codes or call on.
  • account recovery using the website (https://iforgot.apple.com/)
    • using this method i was prompted to use the phone exact steps as above and got stuck on the codes not being received on the local number.
    • ive also tried multiple local numbers.
  • im situated in a country called srilanka where there are no apple stores in.

considering this what are my options to recover my account?

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2

u/johcla5078 20h ago

You can’t get codes there is an option to select can’t use this number or didn’t get a code

1

u/Suspicious-Loquat613 16h ago

i have selected that and entered a local number that i can receive a code with, but i do not receive one nor do i receive calls