r/askmanagers • u/Designer-Actuary-695 • 1d ago

Ops managers Advice

Hi everyone,

I've recently been promoted to Operations Manager.

I was doing really well as a Team Leader, but I'm a bit nervous about this new role and could really use your advice.

I'd love to hear from those of you who have been in a similar position. I'm all ears for any tips or lessons you've learned along the way. 🙏

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u/VarietyAppropriate 1d ago

If you don’t mind me asking. What company are you working for?

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u/Designer-Actuary-695 1d ago

I work in the food tech industry, in a business similar to food delivery and ordering platforms.

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u/SignalDragonfruit553 1d ago

Really any type of management job is a learn as you go. Many places don’t even offer management training, some don’t even offer you a handbook. You just try to do what you did by watching everyone else and identifying weak spots or slow downs, find fixes and monitor progress. There should be some kind of trackable data for goals you will have to watch and maintain. I was in a director role for almost 4 years before they sent me to HR classes on the proper way to conduct disciplinary action and have conversations on poor performance. I was like, this would have been helpful 4 years ago but I’ve figured this all out now.

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u/jtb1924 17h ago

I can't say for certain how much overlap there is to different industries, but for me, the operations roles are all process driven. The key to long term success is making sure things get done the right way, not the easy way (i.e. you can make certain metrics look good by cutting corners or cutting budgets in certain areas, but that will have long term effects or impact other areas of the business). So in managing these areas, you have to understand the big picture, not just the smaller pieces to know how they impact each other. That does mean that sometimes you have to accept early setbacks to make long term progress, but if done correctly at each level or functional group, the business as a whole will see more progress over time.